Well...that sounds pretty damn good. Thanks for that info.
I might not wait until mid-November and check in with them by the end of this week.
I might not wait until mid-November and check in with them by the end of this week.
Oppo received by 203 yeesterday and I received confirmation its already been fixed and being shipped to me today.Well...I didn't get such good news....
First, I got an e-mail back from Oppo immediately saying they had gotten my e-mail.
Then, six minutes later I got this e-mail which gave me great hope:
But it didn't work. Instead of "Pass" I kept getting "Fail" messages every time I tried.
So, after I explained that to them, they wrote back with this:
THAT is a major bummer.
Congrats, Craig, on getting your process underway so quickly. Let us know how things go. I know getting parcels over the US/Canada border is sometimes a VERY slow process.
Hi Mike,
We've made arrangements to have a limited staff at the office. You will be able to purchase the Out of Warranty Repair Service (https://oppodigital.com/proddetail.asp?prod=RSUDP203) now and ship the unit to us. An Out of Warranty Repair for the UDP-203 will cost $109.00 plus shipping to us. This fee will cover all parts, labor, and return shipping to North American addresses. Want you to be aware that when we do receive the package, we will likely wait a few days before opening the package.
Once we have received your order you will receive a return authorization and instructions email.
When shipping the unit, please ensure there is adequate (at least 3-4 layers of bubble wrap) amount of protection on all sides of the player and not only the front and back.
Best Regards,
Customer Service
This thread has me tempted to sell my 205
LOL!Give ya $50 for it!
I'll continue to report-in as the process unfolds. I am supposed to hear from Oppo when they receive the player and ship it back.
Dear Mike Frezon,
We have received your OPPO product for repair per RMA # xxxxxx and are currently working on it. Your product will be tested for the described problem, repaired, and tested again. Additionally, your product will be cleaned and the latest official firmware installed. Typical turnaround time is 1 to 2 business days, depending on the problem. When we ship your product back (with signature requirement), you will receive a shipment notification e-mail with tracking information.
We regret that your OPPO product required service. However, we hope that you are completely satisfied with your service experience. If you have any questions about this return, you may contact us by replying to this e-mail. When contacting us, please reference your RMA number for faster service.
Best Regards,
Customer Service
Dear Mike Frezon,
Your OPPO product is ready! We will ship your OPPO product back and send you a shipment notification e-mail with tracking information. We performed the following on your OPPO product:
If you have any questions, you may contact us by replying to this e-mail. When contacting us, please reference your RMA number for faster service.
- Diagnostics – Disc loader full of dust, lint and hairs, laser lens obstructed and laser head tangled.
- Problem Resolution - Cleaned disc loader and repaired the following parts: Optical Unit.
- Passed standard post-repair diagnostics.
Best Regards,
Customer Service
Hah! Not bloody likelyGive ya $50 for it!
Have to tell Ernest and Pete to use gloves when they're inserting discs to watch while you're out.I can't wait to get that e-mail that the player will be on its way back to me. I am already trying to figure out how to move the player from where it regularly sits to avoid the dust and dog hair issues.
Have to tell Ernest and Pete to use gloves when they're inserting discs to watch while you're out.
So, dogs and HT gear are apparently NOT the best of friends. But I don't see myself giving up on either one anytime soon.
Key would be to figure out how best to keep the dog hair away from the electronics.
I hope Oppo can make a comeback someday, perhaps after the economy recovers. A company like that shouldn't be out of business.
Yeah, didn’t Oppo announce the shutdown while the economy was ok, pre-covid. They just decided a player at their level wasn’t going to sell well.They're actually not truly OOB. They just decided to switch gears and left that business segment -- that's why they're still offering repair services.
Maybe they'll reconsider at some point though not too likely return to making disc players since that's becoming more and more a dead-end. Maybe they could retool and enter the streaming bizz w/ a high-ish-end streaming media hub -- something approaching or encompassing what AV prepros do now, but taking it to another level or two -- if the market develops toward wanting such.
_Man_