Bill Polley
Second Unit
- Joined
- Apr 18, 2002
- Messages
- 252
My brother was going to buy a new SVS sub because of my recommendation. I told him they were elite subs with even better customer service.
About the time he was looking to buy one, a deal came up on ebay for a 16-46 PCi with a "buy it now" price of $450, and I think shipping was negotiated before he bought to be included in the price.
He bought the sub, and it was badly damaged in shipping. The box was ripped open and all the cushioning peanuts were gone. The top grill was dented and the plug, which had been left plugged into the amp, was broken, This made an entire new amp neccessary also.
He lives about 70 miles from SVS, and called and told Ron what happened. SVS set it up for him to go to their site and they would fix it while he waited. Today he made the trip. Their service and professionalism was second to none. My brother said the SVS people were absolutely courtious and helpful, and resolved his problem while he waited. He was quite impressed with them.
My brother was into audio back in the 70's, and is now in his 50's. He relies on my help when he looks to upgrade. Needless to say, when friends of his go to his place to watch a movie or a game on the theater we are setting up, he will definitely be singing praises to SVS.
To everyone at SVS, especially the guys in Youngstown, thanks for making me look good.
And congrats on impressing another very satisfied customer.
Bill Polley
About the time he was looking to buy one, a deal came up on ebay for a 16-46 PCi with a "buy it now" price of $450, and I think shipping was negotiated before he bought to be included in the price.
He bought the sub, and it was badly damaged in shipping. The box was ripped open and all the cushioning peanuts were gone. The top grill was dented and the plug, which had been left plugged into the amp, was broken, This made an entire new amp neccessary also.
He lives about 70 miles from SVS, and called and told Ron what happened. SVS set it up for him to go to their site and they would fix it while he waited. Today he made the trip. Their service and professionalism was second to none. My brother said the SVS people were absolutely courtious and helpful, and resolved his problem while he waited. He was quite impressed with them.
My brother was into audio back in the 70's, and is now in his 50's. He relies on my help when he looks to upgrade. Needless to say, when friends of his go to his place to watch a movie or a game on the theater we are setting up, he will definitely be singing praises to SVS.
To everyone at SVS, especially the guys in Youngstown, thanks for making me look good.
And congrats on impressing another very satisfied customer.
Bill Polley