Scott Merryfield
Senior HTF Member
... and it's now working again.
That's weird. It works across all my different Roku models, plus my one Apple TV 4K.I don't know what the issue is, but that app won't list any of my digital library on two different ATV4K units.
I have called Apple TV numerous times totaling 6 hours of trouble shooting from manager techicians. No one has any explanation why I cannot see any of my library( 4,000+ films) in my "library"!Don't get me started about their ATV+ app. That app keeps telling me I don't have any movies or tv shows in my library.
What's funny is that I have a third ATV4K unit hooked up in my bedroom to a non-4K setup and I can see my digital library on the ATV+ app. I can't view my 4K library because the TV and receiver aren't 4K, but at least I can view my digital library. I might move that unit to one of my 4K setups.I have called Apple TV numerous times totaling 6 hours of trouble shooting from manager techicians. No one has any explanation why I cannot see any of my library( 4,000+ films) in my "library"!
They tell me there have not been any other issues with other subscribers regarding my issue.
I can only see titles that have been downloaded in library computer., Apple TV box and iPhone .What's funny is that I have a third ATV4K unit hooked up in my bedroom to a non-4K setup and I can see my digital library on the ATV+ app. I can't view my 4K library because the TV and receiver aren't 4K, but at least I can view my digital library. I might move that unit to one of my 4K setups.
Can you access your digital library through iTunes on your ATV unit?I can only see titles that have been downloaded in library computer., Apple TV box and iPhone .
Yes….only through iTunes on the ATV box.. I used to be able to access my entire library on Apple TV as well as which titles were in 4K, but that ability stopped about two months ago.Can you access your digital library through iTunes on your ATV unit?
Yup, the same thing happened to me!Yes….only through iTunes on the ATV box.. I used to be able to access my entire library on Apple TV as well as which titles were in 4K, but that ability stopped about two months ago.
What's funny is that when I use the ATV+ app on my iPhone and iPad, my libraries are present on those mobile devices. I think this problem is more widespread than it appears to be, but due to people still being able to access their library through iTunes, not a lot of people are complaining about it. I hate calling them, but I might have to start doing so.I’ve called at least six different times and talked to many different advisers and technicians. No one has an answer. All that shows up in my library is a family sharing and that is also on my iPhone as well. Family sharing has nothing to do with the library… And yet no one has responded to me about my issue with a solution or an attempt to fix.
I’ve called at least six different times and talked to many different advisers and technicians. No one has an answer. All that shows up in my library is a family sharing and that is also on my iPhone as well. Family sharing has nothing to do with the library… And yet no one has responded to me about my issue with a solution or an attempt to fix.
Last week I removed Family Sharing completely and it did not change ....only downloaded movies appeared in Library in my ATV app.That is odd...
Hmmm... since you mention family sharing, are you somehow maybe logged into a different Apple ID (that's part of your "family sharing" group) than before? Maybe doublecheck your Settings app --> Users and Accounts section and see that everything's in order -- even if you didn't change anything, maybe an update to a recent version of tvOS could alter some of that or change the way things work just enough to cause an issue(?).
Just wondering... though that probably wouldn't explain why the diff between the iTunes app and ATV app.
I just tried logging into a different ID in my "family sharing" group, and both iTunes and ATV apps simply require me to take the extra step to choose the right ID (that actually owns my digital library) to see my library... which is basically also how it works on my iPhone.
I usually avoid that by logging the ATV4K's "Store" (or iTunes on my phone) directly into the ID that owns the library (that my family shares) -- and that also ensures purchases go into that ID's library...
_Man_
Last week I removed Family Sharing completely and it did not change ....only downloaded movies appeared in Library in my ATV app.
It used to be when I turned on subtitles while using my ATV4K they stayed on until I turned them off. I’ve been watching the West Wing lately and when an episode ends the subtitles are off when the next one starts. I think this is happening on other streamers too.
West Wing is HBO Max so either more then one streamer is doing it or it’s the fault of the ATV. It sucks.Happens to me on Hulu. I set up the subtitles and they work fine until each block of commercials, at which time the subtitles disappear and I have to keep resetting them.