Amazon Finally Pissed Me Off! (1 Viewer)

[Polbroth]

The preorder part that is strange is that on the preorders, the item will come into stock at Amazon on the release date but then not ship. My order is delayed but the item is in stock but now selling at a higher price. If you go to the Twilight (the Newman film) Blu-ray product page, it shows it is in stock with Amazon and ready to ship. However, my order from early December, is not being shipped and shows an estimated delivery date in February. Now, yes, sometimes they will give an estimated delivery date and the product will arrive before that delayed date, but often, it seems for me, all on orders where I seem to have ordered at a fairly low or excellent price...these orders end up cancelled.

I ordered the film The Counterfeit Traitor 4 times on Amazon. The first three times they cancelled the order. I did preorder it, and they cancelled. I ordered again, at a higher sale price, cancelled. I ordered again because the item showed in stock through Amazon, and oddly that order was immediately cancelled. In a back and forth with customer service through the chat feature I got the repetitive response that Amazon was unable to provide the product and that it could be ordered from one of the other vendors on Amazon...of course without free shipping and without the lowest price.

I had quite the back and forth with them on Pearl. Mainly because I saw the list of cancelled orders in my order history and the similarities between them. After they cancelled Pearl on the preorder, it went on sale in November again for Black Friday. So, I ordered again at that sale price. The order showed delayed a couple times finally ending up with an estimated delivery date in March of 2023. Then, they just cancelled it. It was back in stock through Amazon the day after the cancellation. I contacted them about the cancelled order, asked if because they just cancelled my order could they ship me the item at the sale price I had purchased it for. Answer: No, that was a special Black Friday price that was no longer available but they told me I was welcome to reorder at $19.99 and I would have it within two days.

I mean to me it looks like they are intentionally not shipping orders purchased at lower price points, providing the product to people who order at higher price points, and then claiming this weird "It is not in stock at a warehouse near you." thing which I have only heard from them over these last few months.

Someone, I spoke with at Christmas told me you have to watch Amazon now because they are inflating prices and that you do have a better chance to receive your item if you order at a higher price point. He seemed to feel they started doing this in October as part of their holiday sales plan.

I have no idea, but I never have had Amazon cancel orders like this before but in the last, I guess, 6 months, and a lot in the last 3, it seems a regular thing.

^ More reasons not to use Amazon.

 

[Clinton McClure]

Someone pulled a fast one on Amazon and I ended up holding the bag…

I just opened my freshly delivered copy of 48 HRS 4K UHD and discovered the UHD disc had been removed, along with the digital download code and a very abused and scratched up DVD copy had been placed in the case and shipped back to Amazon by some unscrupulous asshole.

I started the return process and a new copy is already on the way to me.

This has happened to me several times at Best Buy and Walmart but it’s the first time an Amazon shipment has shown up like this. It didn’t piss me off but it’s a little bit of a hassle dropping this copy off at the UPS store today.

 

[bmasters9]

Someone pulled a fast one on Amazon and I ended up holding the bag…

I just opened my freshly delivered copy of 48 HRS 4K UHD and discovered the UHD disc had been removed, along with the digital download code and a very abused and scratched up DVD copy had been placed in the case and shipped back to Amazon by some unscrupulous asshole.

I started the return process and a new copy is already on the way to me.

This has happened to me several times at Best Buy and Walmart but it’s the first time an Amazon shipment has shown up like this. It didn’t piss me off but it’s a little bit of a hassle dropping this copy off at the UPS store today.

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That is something else, not getting anywhere near what you purchased and expected.

 

[BobO'Link]

Someone pulled a fast one on Amazon and I ended up holding the bag…

I just opened my freshly delivered copy of 48 HRS 4K UHD and discovered the UHD disc had been removed, along with the digital download code and a very abused and scratched up DVD copy had been placed in the case and shipped back to Amazon by some unscrupulous asshole.

I started the return process and a new copy is already on the way to me.

This has happened to me several times at Best Buy and Walmart but it’s the first time an Amazon shipment has shown up like this. It didn’t piss me off but it’s a little bit of a hassle dropping this copy off at the UPS store today.

View attachment 169071 View attachment 169070

I had a similar issue with a BR from Target last month. The disc arrived and I put it in the "to watch" pile as it was a Christmas movie so would get viewed sometime during December. When I went to open it I noticed the case was wider than normal so I examined it first to find there were cardboard fragments *under* the plastic wrap and the label didn't fit properly. It was a return that someone apparently made after swapping out the case! Target replaced it and said "Keep/donate/dispose of the unsuitable copy" so it's still sitting here. I should open it to see if there's the correct disc is actually inside in a playable condition... 2nd time I've received a repackaged used product from Target (first was an expensive Lego set that had the original parts/bags replaced by random bags of generic Lego from basic sets). Does no one check returns any more?

 

[Clinton McClure]

Back when I worked for Walmart in the early 2000s, someone bought a desktop computer (when you could still buy full sized desktop tower systems from big box retailers), removed the computer, put a couple of milk jugs full of dirt in the box, taped it back up, and returned it to the store for a refund. Since it was all taped up, the customer service desk never bothered to look in the box when they processed the refund and the switch was discovered the next day when claims opened the box to see if the computer was damaged.

 

[Clinton McClure]

There was one time when I bought a dvd from Best Buy in North Little Rock and the case ended up being empty when I got it home. I returned to the store the next day on my lunch break and they gave me all kinds of grief, even going so far as to suggest I was trying to get a free movie by removing the disc and trying to get a refund for an empty case. I complained to the manager who sided with the employee who refused to give me a refund or replace my purchase with a new copy of the movie. I ended up leaving that store, (haven’t returned to that location in over 20 years) and went to the West Little Rock store which gladly swapped me out for a new copy of the movie and even encouraged me to open the case at the service desk to ensure the dvd was inside before I left.

 

[TJPC]

I once bought a DVD set at a huge disc store in downtown Toronto. (A&A). During lunch I opened it up. You know the plastic parts called “trees” inside model kits, which have parts attached to them? One of those was fused to the surface of disc one. (It was Martian chronicles with Rock Hudson).

I was still close to the store, so I took the set back. At first the two knobs behind the counter refused to take it “because they only returned DVDs if they were unopened”. It was the last one in the store, but they eventually said the best they could do was an exchange and I could wait several weeks for a re-order.

I asked to see the manager. He immediately saw how it was damaged, and that I only purchased it a couple of hours before, and gave me a refund.

 

[TJPC]

Question — would I have been better off keeping the unplayable one?

 

[Clinton McClure]

I didn’t think anyone got called a knob outside of the Bob and Doug McKenzie universe.

 

[BobO'Link]

One of my Hogan's Heroes DVD seasons had a disc that looked like a hole punch had been used on it (punched completely through the disc)! From WM so I took it back for an exchange. A couple of CS people discussed what to do (while I'm telling them "Replace it - there's no way I could do that myself!") and finally got a manager who said "Replace it! I've never seen anything like *that* before!" (me either).

 

[BobO'Link]

I didn’t think anyone got called a knob outside of the Bob and Doug McKenzie universe.

They're Canucks - like Terry...

 

[Todd Erwin]

There was one time when I bought a dvd from Best Buy in North Little Rock and the case ended up being empty when I got it home. I returned to the store the next day on my lunch break and they gave me all kinds of grief, even going so far as to suggest I was trying to get a free movie by removing the disc and trying to get a refund for an empty case. I complained to the manager who sided with the employee who refused to give me a refund or replace my purchase with a new copy of the movie. I ended up leaving that store, (haven’t returned to that location in over 20 years) and went to the West Little Rock store which gladly swapped me out for a new copy of the movie and even encouraged me to open the case at the service desk to ensure the dvd was inside before I left.

I can do you one better. many, many years ago (early 2000s) I purchased a CD as a gift for my wife at Best Buy (Roxette's Tourism). She opened the disc and went to play it, and said to me that something wasn't right. I asked her what she meant by that, to which she replied "That is not Roxette!" I listened to the CD, and sure enough, it wasn't Roxette, as I instantly recognized the album as Bob Seger's Stranger in Town. Here is where the problem came into play - the CD was labeled as Roxette: Tourism. I returned it to Best Buy, and explained to them the issue, and the first customer service agent popped the CD into a player and came back to say "the disc plays fine." This was a young kid barely in his 20s who obviously was not familiar with either artist. I asked for a manager, who was much older, and when he played the CD, he was just as dumbfounded as I was, as he also recognized that this was Bob Seger and not Roxette. They had one copy left, which he opened and began to play on the CD player in the customer service area to confirm it was the correct CD, which it was, and easily exchanged it, as we both agreed that something got screwed up at the CD pressing plant when that first disc was manufactured.

 

[Todd Erwin]

These last few comments from most of us (myself included) are getting off topic, and belong in @JohnRice's thread The Pitiful State of Customer Service. So let's get back on topic, please...

 

[Todd Erwin]

Nearly a week later and still no response...

I wonder if I pissed off Amazon, as I received the following e-mail yesterday, and for the life of me, I have no idea as to why:

Hello,

Thank you for your response. Your account is currently under review by the department in charge. We will be reaching out to you via email in the next 24 to 48 business hours.

We ask you not to open new accounts because any new orders that you place may be canceled.

Sincerely,

Account Specialist
Amazon.com

 

[Mike Frezon]

Todd:

Is your account actually non-functioning?

I found THIS and THIS via Google just now.

 

[Todd Erwin]

Todd:

Is your account actually non-functioning?

I found THIS and THIS via Google just now.

Account is working fine (although the order placed just before I received the e-mail was held up from shipping for several days, but it was a holiday weekend). I do not have a seller account, either. I forwarded the warning email that I received to their Executive Customer Relations (jeff at amazon dot com) team late last week, and have not heard back from them, either.

 

[Mike Frezon]

A bunch of that discussion made it sound like accounts got red-flagged after the purchase of some Amazon gift cards. Did you have any of that going on?

 

[Todd Erwin]

A bunch of that discussion made it sound like accounts got red-flagged after the purchase of some Amazon gift cards. Did you have any of that going on?

Not on my account, but on my wife's. But it was Christmas time, so...

 

[Todd Erwin]

And calling in or using chat for this issue is pointless. "We don't see that that e-mail was ever sent to you" or "Don't worry about it" are the common responses.

 

[Mike Frezon]

Yeah. None of it makes any sense.

Well, at least your account is still functioning...