What's new

Alexa/Amazon Music/Amazon Echo issue (1 Viewer)

Roger Grodsky

Stunt Coordinator
Joined
Jun 1, 2013
Messages
145
I have been very happy with the quality and selection of Amazon Music and the sound from my two Echo Studio speakers that I have stereo paired. In the last few days, the system has been emitting a loud CLICK/POP sound before every track (always annoying, but particularly annoying during classical pieces). This happens when using Amazon Music or when saying something like, "Alexa, play The Beatles." It does not happen if I unpair the speakers and use only one or when I play Amazon Music through my Alexa-enabled Yamaha receiver. Rebooting my router seems to fix it for around three songs before it starts up again.

Yesterday I spent a long time on the phone with Amazon. With the agent, I

Unpaired, Reset, and paired both speakers​
Checked that the software was up-to-date​

One of the speakers is out of warranty but Amazon sent me a return label to send the other one in for repair or replacement.

Has anyone encountered this problem and solved it?

As I said, I have been very happy with the service until last week, but am now seriously considering switching to another service.
 

Scott Merryfield

Senior HTF Member
Joined
Dec 16, 1998
Messages
16,813
Location
Mich. & S. Carolina
Real Name
Scott Merryfield
We have several different Echo models, but nothing paired for stereo like your setup. We rarely have any playback issues, and when issues do occur a simple reboot of the offending device does the trick.
 

Johnny Angell

Played With Dinosaurs Member
Senior HTF Member
Joined
Dec 13, 1998
Messages
13,999
Location
Central Arkansas
Real Name
Johnny Angell
I play Amazon music thru my Denon AVR and it sounds fabulous. I can use the standalone app to connect to the AVR or the HEOS app. The HEOSS app is pathetic, no playlists, I can’t even see the playlists I created with the standalone.

About a couple of weeks ago, using the standalone, songs would skip to another song near the end (10-30 seconds left). It’s abrupt and irritating and happens often. It’s always at the end of songs, always. I’ve been to the Amazon forum and no solution. Now I’ve got upper level techs working on it and no solution yet.
 

Lord Dalek

Senior HTF Member
Joined
Apr 4, 2005
Messages
5,399
Real Name
Joel Henderson
Considering all the trouble I had with Amazob Music over the years, my only suggestion is basically: wait for Spotify HiFi.
 

Users who are viewing this thread

Forum Sponsors

Latest Articles

Forum statistics

Threads
348,457
Messages
4,846,182
Members
142,321
Latest member
TurtlePen
Recent bookmarks
0
Top