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Capt D McMars

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You'd think they would have reached out the those in the industry prior to this release? Garnering the steps and data required to make this release? Arrow should have attempted to walk them through the process?
 

Capt D McMars

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Acqusition and theatrical distribution are VERY different beasts from the home video market. There's a reason why the studios have divisions that handle this part.
They seem to have released The Maze?? Any issues with that reales ? Or am I misreading this...
 

Mark B

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Angry Black Friday GIF by Buyout Footage

To one on the outside looking in, there is an element of above gif being expressed in this thread. Perhaps treating them with some understanding would change their handling of the situation, which I imagine is more frustrating and embarassing to them than to any of those sitting at home waiting.
 

Stephen_J_H

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They seem to have released The Maze?? Any issues with that reales ? Or am I misreading this...
The Maze is their blog, NOT the 3D film of the same name directed by IVM's director, William Cameron Menzies.
 

dpippel

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Angry Black Friday GIF by Buyout Footage

To one on the outside looking in, there is an element of above gif being expressed in this thread. Perhaps treating them with some understanding would change their handling of the situation, which I imagine is more frustrating and embarassing to them than to any of those sitting at home waiting.
I think that practically everyone in this thread has been more than charitable and understanding about the situation. Ignite, however, could have easily nipped most of the unhappiness in the bud by simply keeping their customers informed in a timely manner. With weeks going by and no word forthcoming from the company about the delay, speculation naturally arose. It's Ignite's own fault, and I hope they've learned a thing or two along the way.
 

Richard Kaufman

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As a producer of books, sometimes beset by unpredictable setbacks (and faced with the terror--at least early in my publishing career--of how to communicate with thousands of unhappy customers pounding on the table yelling "where's my food!"), I can see the position they're in and I sympathize. Particularly since it's their first product. People are extremely impatient these days since amazon delivers things the next day.
I am happy to have paid for my DVD, and will wait for them to fulfill my order.
 

Robert Crawford

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Angry Black Friday GIF by Buyout Footage

To one on the outside looking in, there is an element of above gif being expressed in this thread. Perhaps treating them with some understanding would change their handling of the situation, which I imagine is more frustrating and embarassing to them than to any of those sitting at home waiting.
The lack of communication to their customers lies squarely on their shoulders of responsibility. Just about all of us have dealt with release date delays beforehand so that's not the real issue here.
 

Josh Steinberg

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Exactly, Robert. Some of us having gotten any status update emails from them at all (though I appreciate the forum members who did share news of their letters) and some of us have gotten absolutely no response when sending polite inquiries asking for an update.

I don’t mind delays but I do mind being ghosted. I’ve been scammed before and this is how it always begins.
 

Capt D McMars

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The lack of communication to their customers lies squarely on their shoulders of responsibility. Just about all of us have dealt with release date delays beforehand so that's not the real issue here.
Really as mentioned often here, it's more about the lack of communication on the part of Ignite Films, than the ongoing series of delays. They seem to be "Igniting" solvable issues, if they had gotten in front of them early.
They pumped up the ferver and hopes of thier new customer base, and then all we heard was crickets? Naturally, there would be a reasonable backlash...it is not that far flung from the Sept 25th original drop date, so...I always try to see the good in people, they're learning and perhapes the next release will go moer smooth;y and their CS and PR will connect with each other and build a better time frame to their releases.

Comedy What GIF by Karsten Torebjer
 
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