Scott Merryfield
Senior HTF Member
The price re-negotiation tactic worked for me for several years with Comcast. However, last spring I couldn't get them to budge when my locked in price expired. That's when I dumped their TV and phone service.My experience is the big savings are found by canceling and restarting service as a new customer. And cancel cable TV and landline service. That can save you 30% or more. Cut my Fios from $120 to $80/mo and locked in for 3 years, versus continued increased at that $120/mo for the next three years.
My experience is if you’ve had FIOS for 15 years and never re-negotiated your pricing, you’re paying a good deal more than a new customer.
Minimally, calling and talking with a sales person and asking for help with the bill can save money. Not as much as a new-customer switcharoo, but less hassle.
Comcast and Spectrum lost 6 million cable TV customers in 2023. It appears they would rather lose customers than reduce their price to keep them.