Question about downloading

Discussion in 'Archived Threads 2001-2004' started by Jon_Are, Sep 13, 2002.

  1. Jon_Are

    Jon_Are Cinematographer

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    I've recently upgraded to WindowsXP. Because my scanner no longer works, I determined that I need to go to the Visioneer website and download an updated driver.

    I found the download area I need and clicked on the 'download' button. All that happened was that the screen showed a blank web page with a small icon in the upper left corner (the icon had three small different-colored shapes).

    This has happened to me in the past and I've never figured it out. Because I am able to download some things (I just now upgraded my DVD Profiler), I suspect that the fault is with the site (?)

    Anyone know for sure?

    Any advice on getting my driver?

    Thanks!

    Jon
     
  2. Andre F

    Andre F Screenwriter

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    What is the exact model number of your scanner?
     
  3. Jon_Are

    Jon_Are Cinematographer

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    Thanks, Andre, but I got an email today from the Visioneer support site:

     
  4. Brian E

    Brian E Screenwriter

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    In all fairness how long are manufacturers supposed to support old product with new drivers? It does cost money to write drivers for stuff. If it's a $1,000 scanner I would expect them to offer some support still. If it's a $100 scanner I don't see how they can be expected to write and host new drivers. Visioneer isn't alone in this either. HP, UMAX, etc. do the same thing.
     

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