How do you guys handle damaged discs?

Discussion in 'TV on DVD and Blu-ray' started by Andy_Bu, Jan 24, 2005.

  1. Andy_Bu

    Andy_Bu Supporting Actor

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    I purchased Battlestar Galactica from WalMart many months ago.

    We have just gotten around to watching it and the 6th disc is damaged to the point where the DVD player just locks up.

    How should I go about trying to get this disc replaced when I am most likely past any return date set by WalMart?

    Andy
     
  2. TravisR

    TravisR Studio Mogul

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    Take it back and do an exchange for the same thing. Just don't say when you bought it.
     
  3. Gary Seven

    Gary Seven Grand Poo Pah

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    I always take it back to the store I get it from. I explain that I watched the other discs and that they are fine and want to swap the disc out of the replacement set with the defective. That way I don't have to watch the discs again checking for defects. I never have a problem doing that.

    The fact that you are doing it many months after might be a problem. Give it a try. If they don't accept it, get in touch with the distributer.
     
  4. Andy_Bu

    Andy_Bu Supporting Actor

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    ok thanks I will try this.

    Andy
     
  5. Chet_F

    Chet_F Supporting Actor

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    I had a similar problem with the From Earth TO The Moon set where I was missing the 6th disc. I emailed HBO Home video and they sent me out a 6th disc for free. You might be able to do the same.
     
  6. David C Lin

    David C Lin Stunt Coordinator

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    Where do you find the email addresses for the companies to send messages for replacing defective DVD disc?
     
  7. Greg_S_H

    Greg_S_H Executive Producer

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  8. Andreas_K

    Andreas_K Stunt Coordinator

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    I always import my sets from Amazon.ca. It may be a bit more expensive than other online shops and I have to pay customs for sure especially since I always order a few shows together so the shipment is pretty "big".
    But nobody beats their service (or any Amazon.com in any country) in my opinion. If I have a scratched disc or broken box (the former happened twice, the latter once) they exchange it immediately. And since I usually use a fast shipping option I have my replacement set here in two or three days. The damaged set I will send back when I got the replacement.
     
  9. Dean C

    Dean C Second Unit

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    Very Carefully. I had 5 problems with my Mash Complete Series box set cause of the way the discs were.

    imagine it the only dvd ever to have disc probs. Never had a prob til i got this set.
     
  10. Mary_P

    Mary_P Second Unit

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    Have you tried cleaning it? (Granted, you shouldn't have to, since it's never been out of the box before....) Mike Frezon suggested in another thread using eyeglass cleaner and a microfiber cloth, available at chain eyewear stores like LensCrafters. I've tried it on a few problem discs and it worked pretty well.
     

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