Cary P
Stunt Coordinator
- Joined
- Jun 21, 2000
- Messages
- 124
Keith,
Sorry to hear about your problems in trying to get your ES minidisc player serviced. I bought a Sony SCD-333ES SACD player for $399 during the recent GoodGuys blowout and am enjoying it very much. So far so good, but hearing your story gives me shudders whenever I think about all of the moving parts and the clunking and clanging in the carousel mechanism of the 333ES.
What is really unacceptable about your situation, is that they actually damaged your unit beyond what it was when you took it in - even though you bent over backwards to prevent just such a thing from happening. What kind of explanation has Sony given you about the dent they put in your unit and the substandard packaging when they shipped it back to you? To me, that should be grounds for a refund right there - even if they WERE able to fix the original problem.
I'm thinking I might as well go ahead and get some mod's done to my 333ES because it seems as if the Sony ES 5 year warranty is just about worthless, judging by the treatment Sony gave to your minidisc player.
I'm very disappointed to hear about your experience with Sony, and will definitely avoid their products in the future. Hopefully, this matter will somehow be resolved to your satisfaction.
Cary
Sorry to hear about your problems in trying to get your ES minidisc player serviced. I bought a Sony SCD-333ES SACD player for $399 during the recent GoodGuys blowout and am enjoying it very much. So far so good, but hearing your story gives me shudders whenever I think about all of the moving parts and the clunking and clanging in the carousel mechanism of the 333ES.
What is really unacceptable about your situation, is that they actually damaged your unit beyond what it was when you took it in - even though you bent over backwards to prevent just such a thing from happening. What kind of explanation has Sony given you about the dent they put in your unit and the substandard packaging when they shipped it back to you? To me, that should be grounds for a refund right there - even if they WERE able to fix the original problem.
I'm thinking I might as well go ahead and get some mod's done to my 333ES because it seems as if the Sony ES 5 year warranty is just about worthless, judging by the treatment Sony gave to your minidisc player.
I'm very disappointed to hear about your experience with Sony, and will definitely avoid their products in the future. Hopefully, this matter will somehow be resolved to your satisfaction.
Cary