- Feb 23, 2006
In the Christmas of 2018 I got a Sony 4K UHD Blu Ray player. A UBP-X700. Dolby vision compatable. It had issues with 4K blu ray discs that were “BD-100”. Not all but some would pause and I would have to eject and it would start up and work fine. But this past year, no matter what I played, the whole damn thing would freeze and I would have to unplug my system. I finally took it to get repaired by Best Buy Geek Squad, and they said they did a firmware update. Strange, the system hasn’t had a firmware update since March 2019. After almost a month, I got the player back 2 weeks ago. Same damn thing happened 10 minutes into Jaws. We swapped it out for the exact same model last Thursday, since that model is everywhere it seems, 10 minutes into Out Of Africa on blu ray the whole system froze. 90 minutes into Apocalypse Now on 4K, it froze. So yesterday we went back to Best Buy and got the latest model. It was an “open box” the manager assured me that “it was checked out and we wouldn’t put anything out that didn’t work”. Well, I got home, hooked up the player, so excited that I could watch the new Hitchcock collection on 4K, and the system needed a firmware update. Fine no problem. Well, the system wouldn’t update the firmware. It failed everytime. When I went to Sony’s website, the firmware my system was trying to install was not even the latest update. So it’s back to Best Buy. They have a simple Panasonic one. I think I am done with the Sony’s, who always made good product and now are going cheap. And don’t even contact support. It’s all generic answers.