Jim Ruhnke
Auditioning
- Joined
- Aug 6, 2003
- Messages
- 1
Hi there. I'm posting this message because I just want to share a recent experience I had with SVS.
I recently found a deal on a used CS Ultra sub in fine condition. I had been agonizing over buying a new one (it'd be the most expensive component of my HT system), and when the used one popped up (a rare event, in my experience), I had to jump.
The seller (who lived a few states away from me) took the Ultra to an independent shipping counter and had it "professionally" packed. Whether the packing was deficient, UPS mishandled it, or whatever, the sub arrived in fine shape, with the small exception that the driver frame had fractured, and was completely ruined.
I contacted Tom V. at SVS and explained my situation, and asked for technical advice on things to check to make sure that there wasn't "hidden" damage elsewhere. I also explicitly told him that I wasn't looking for sympathy, or a handout, and just wanted help from "the experts" to make sure I repaired the damage properly. SVS was not responsible for the damage, and I certainly never felt like they "owed" me anything to get the unit repaired.
Tom provided that requested info, then immediately offered a discount on a new driver if that's what I wanted, and then went even farther and offered a (deep!) discount on a B-stock driver to get me back in shape. He was also very generous with several other miscellaneous smaller (but not insignificant!) items, and overall made me a deal that I felt almost guilty in accepting.
My parts arrived a few days after contacting SVS, in perfect shape due to the careful packing job. I was ecstatic to find a driver with a few cosmetic blemishes, but no apparent performance degradation. Within just a few minutes, I had my Ultra reassembled, and was finally enjoying the spectacular bass I've heard so much about from so many other satisfied SVS customers.
I wasn't even an original customer. I had picked up a used unit trying to save a few bucks, and had some bad luck. Tom had no obligation to me from any prior relationship; he just decided to do what he could to help out a guy in a fix, and was far more generous than I had any reason to expect. (Well, to be honest, I wasn't surprised at his response, since I had heard similar stories of excellent customer service in the past, but it was still far more than I had any right to ask for!)
I have no formal affiliation with or obligation to SVS. Nobody asked me to post this. I'm just a very satisfied customer, and want to share my positive experience with SVS with others who may be considering doing business with them. Their customer service is exceptional!
Jim Ruhnke
I recently found a deal on a used CS Ultra sub in fine condition. I had been agonizing over buying a new one (it'd be the most expensive component of my HT system), and when the used one popped up (a rare event, in my experience), I had to jump.
The seller (who lived a few states away from me) took the Ultra to an independent shipping counter and had it "professionally" packed. Whether the packing was deficient, UPS mishandled it, or whatever, the sub arrived in fine shape, with the small exception that the driver frame had fractured, and was completely ruined.
I contacted Tom V. at SVS and explained my situation, and asked for technical advice on things to check to make sure that there wasn't "hidden" damage elsewhere. I also explicitly told him that I wasn't looking for sympathy, or a handout, and just wanted help from "the experts" to make sure I repaired the damage properly. SVS was not responsible for the damage, and I certainly never felt like they "owed" me anything to get the unit repaired.
Tom provided that requested info, then immediately offered a discount on a new driver if that's what I wanted, and then went even farther and offered a (deep!) discount on a B-stock driver to get me back in shape. He was also very generous with several other miscellaneous smaller (but not insignificant!) items, and overall made me a deal that I felt almost guilty in accepting.
My parts arrived a few days after contacting SVS, in perfect shape due to the careful packing job. I was ecstatic to find a driver with a few cosmetic blemishes, but no apparent performance degradation. Within just a few minutes, I had my Ultra reassembled, and was finally enjoying the spectacular bass I've heard so much about from so many other satisfied SVS customers.
I wasn't even an original customer. I had picked up a used unit trying to save a few bucks, and had some bad luck. Tom had no obligation to me from any prior relationship; he just decided to do what he could to help out a guy in a fix, and was far more generous than I had any reason to expect. (Well, to be honest, I wasn't surprised at his response, since I had heard similar stories of excellent customer service in the past, but it was still far more than I had any right to ask for!)
I have no formal affiliation with or obligation to SVS. Nobody asked me to post this. I'm just a very satisfied customer, and want to share my positive experience with SVS with others who may be considering doing business with them. Their customer service is exceptional!
Jim Ruhnke