I purchased said unit as a boxing day special X-mas 2000 and fortunately got extended warranty at the same. I say fortunately because it is going in for it's 3rd visit to the repair shop for the same issue (13:00 error). As the warranty expires this Dec I am moving up the corporate food chain, via e-mail and phone conversations I am negotiating for a completely new model, I'm hoping to throw in a few bucks and get an ES model. Doing a search the first time it crashed I learned that this unit has problems but has anybody here had 3 crashes? I'll keep you posted as to how things turn out .