In my Star Wars Trilogy DVD set, everything worked great except for a 5-second jump and pixelization in A New Hope. Looking at the disc, there didn't seem to be any physical flaw that would cause this, i.e. scratches, smudges, etc. Out of curiousity, I popped the disc into my PC's DVD-RW drive and did a read test on it... and sure enough, it detects a read error on the disc. I scrambled to find my receipt to return it to Best Buy, but it was already in the trash. So, I called Fox out of curiosity... and WOW! I explained the problem, they were very accomodating, took my shipping address, asked whether I had widescreen or full (widescreen, natch), and told me they would send me out a new ANH disc immediately! It was... effortless. I half-expected to get the runaround when I called, but the whole process took less than 4 minutes and I should be getting a replacement disc soon. Kudos to Fox for looking out for people with disc problems, and thumbs up on the fast support!