How does Infinity compare to other speakers (1 Viewer)

[John Sturge]

You know, in the picture, you can see those two little strips where they try to cover up the wires on the woofer(I think that's what its for) I mean for $25,000, should that even be there!?

 

[Patrick Fitzgerald]

A few words about Infinity customer service:

I have Infinity speakers all around, and about a year ago, the amp on my powered subwoofer died (not sure why). The subwoofer warranty was 1-year for the amp, and 5-years for the rest.

I took it into the authorized service center, and they were real a-holes. I presented the (internet) receipt for the subwoofer but they gave me the runaround, so I just paid them their $25 fee to investigate the unit.

I was pissed so I called Infinity, and the customer service guy was very cool. He couldn't believe they were giving me the runaround about the receipt, but after looking up my information he informed me that the amp was not under warranty. But he took down the name of the service center, and told me that Infinity would cover the repair.

Now that's customer service!

Postscript: the subwoofer amp died again after a year, so I wouldn't recommend buying their powered subs, but I've been pretty satisfied with the other speakers.