Buying refurbished...

Discussion in 'Archived Threads 2001-2004' started by Mike Borbakov, Jul 18, 2001.

  1. Mike Borbakov

    Joined:
    Jul 12, 2001
    Messages:
    30
    Likes Received:
    0
    Trophy Points:
    0
    i found a good deal on what i want to get. a NAD C 35o Intregrated amp for 299. but it's refurbished. it says that it's refurbished by NAD and has a one year warranty. im assuming that it'll be like new, but i wanna know if you guys have ever had any bad experiences with refurbished stuff and if it's a scam or what. thanks
     
  2. John Morris

    John Morris Guest

    Mike: It depends. I've bought about a dozen items which were refurbished and have only ever been burnt once. That item was a DOA CD recorder. I was able to return it and get my money back, but if that was my only refurbed purchase, I might think differently. Keep in mind that although I have never received an item with a noticable cosmetic blemish, many of these items are customer returns and are not new. Others that I received looked absolutely factory fresh. Currently, I am waiting for a Denon 1801 refurb which I bought for only $200. It only comes with a 90 day Denon warranty, so I'll make sure that it works perfectly when I get it. Still, the savings was worth the risk to me and my guess is that this unit is a manufacturer overstock/overrun on a discontinued model. I guess I'll find out when it gets here on Friday. As for your choice, if the savings versus a new model is great, I'd say go for it. With a 1 year warranty, you have little to lose.
    Good Luck!
    ------------------
    Take Care,
    merc
     
  3. Bill Balcziak

    Bill Balcziak Supporting Actor

    Joined:
    Aug 4, 1999
    Messages:
    871
    Likes Received:
    0
    Trophy Points:
    0
    It's true that some companies are a LOT more exacting about their standards for refurbished goods than others.
    What's your comfort level with a product that somebody else broke? What's it worth for you to not have to worry about it? For me, it's got to be at least a 50% savings before I'll go the refurb route. That's experience--good and bad--talking.
    Also, many refurb products have marginal warranties and some refurb warranties require you to ship the item to goodness-knows-where for service (typically at YOUR expense). Read the fine print VERY carefully.
    ------------------
     
  4. Richard Travale

    Richard Travale Producer

    Joined:
    Feb 27, 2001
    Messages:
    3,425
    Likes Received:
    12
    Trophy Points:
    0
    Location:
    The Island, Canada
    Real Name:
    Rich Travale
    Where do you get refurbs and how do you know that is what you are getting? I would be interested in some Denon refurb items but have never knowingly seen them.
    Rich
    ------------------
    "A) You can never go too far and B) If I'm going to get busted it is NOT going to be by a guy like DAT."
    My Website
     
  5. Kevin C Brown

    Kevin C Brown Producer

    Joined:
    Aug 3, 2000
    Messages:
    5,712
    Likes Received:
    0
    Trophy Points:
    0
    I actually prefer refurb units. Here's why:
    1) Whatever was going to break, broke. And then it was fixed by the mothership (not some mom-and-pop joint). Failures in audio eqp are driven by paretos. So the most failure prone item, fails 1st. Better someone else deal with that experience than me.
    2) Because the refurb unit has been back to the factory, it more than likely also will be updated with any "silent recall" fixes. (Problems and fixes that dealers and service centers hear about and fix whenever a unit comes in for something else.) Firmware, eeproms, etc.
    ------------------
     
  6. JackJD

    JackJD Stunt Coordinator

    Joined:
    May 20, 2001
    Messages:
    164
    Likes Received:
    0
    Trophy Points:
    0
    I tend to agree with Kevin, and his philosophy about buying refurbs. I have purchased alot of refurb. equiptment. If you get a good warranty and return/exchange policy why not save the 50-75% off retail? I always let the warranty be my guide... -JD
     
  7. Kirk Gunn

    Kirk Gunn Screenwriter

    Joined:
    Aug 16, 1999
    Messages:
    1,609
    Likes Received:
    0
    Trophy Points:
    0
    I agree with the principles of all the positive postings, but I got burnt on my refurbed HK CD player. Died after 1 week, spent 1 month in the shop (dealer wouldn't take it back), then died again 1 month after warranty expired.
    I do have a cordless phone that is refurbed and it works fine. (although I wish it had more mid-range....)
    Good Luck !
     
  8. Peter Jessee

    Peter Jessee Stunt Coordinator

    Joined:
    Sep 25, 2000
    Messages:
    149
    Likes Received:
    0
    Trophy Points:
    0
    I bought a Denon receiver as a refurb from a web auction, it appeared to be new and has worked flawlessly for the last 3 years. I would not hesitate to buy a refurb under the following conditions:
    1. It is a good, reliable model from a reputable brand. NAD CD players and any H-K product in the last 5 years DO NOT fit in this category. Virtually all speakers, and electronics like amps and receivers do. I would never buy a refurb VCR - new ones have poor enough reliability as it is.
    2. The price is low enough. Don't pay 70-80% of list - you can get new with a full warranty for the same or little more money. 60-65% of list is the most I'd pay.
    3. It was refurbed by the factory, not just re-boxed at a store. You get the factory warranty and free upgrading, and usually it's sealed in a factory box with the manual, accessories, etc., just like a new unit. I've seen several Denon and Marantz refurbs that looked, worked and even smelled like brand new units.
    Hope this helps!
    Peter
     
  9. PomingF

    PomingF Second Unit

    Joined:
    Mar 4, 2000
    Messages:
    343
    Likes Received:
    0
    Trophy Points:
    0
    Thought I would put in my $.02. I bought a refurbished Adcom 5 CD-changer from Ubid for
     
  10. Jay Mitchosky

    Jay Mitchosky Producer

    Joined:
    Sep 6, 1998
    Messages:
    3,729
    Likes Received:
    0
    Trophy Points:
    0
    I purchased a B-Stock Pioneer ELITE CLD-79 laserdisc player last year during the "LD Renaissance" (along with many others at this Forum) and have had no problems with it. Others had minor issues. So to some extent it's the luck of the draw. But usually there is manufacturer warranty coverage (albeit limited). As stated above you greatly reduce your risk if you deal with an authorized refurbished equipment dealer.
    With that in mind, for me personally I buy new whenever possible, particularly with mechanical devices. In this instance the availability of new, quality LD players was almost non-existent as the DVD craze caught on, so a refurb was the answer. Because the integrated amp you're considering has no real moving parts for its operation you'll have a little less risk. Just make sure there's some coverage if something doesn't work properly. And give it a good burn in period when you first receive it to identify potential problems early on.
    Good luck.
    ------------------
    --Jay
    "No one can hear when you're screaming in digital."
    My Home Theatre Pictures...
    "You're no mesiah. You're, you're a movie of the week. You're a ... t-shirt, at best."
     
  11. Steve T

    Steve T Stunt Coordinator

    Joined:
    Oct 12, 2000
    Messages:
    86
    Likes Received:
    0
    Trophy Points:
    0
    I have also bought many refurbs, but have inquired first about why they are being sold as refurbished in the first place. If the dealer is on the up and up, they will tell you (if they truly know the reason) why the product is being sold as refurbished. Like John, I too bought a refurbished Denon AVR-1801. I was told by the dealer that their refurbs were only those products returned by customers who decided not to keep it for one reason or another (not defective). You can get great deals on these, and they look and perform like brand new.
     
  12. Manuel Delaflor

    Manuel Delaflor Supporting Actor

    Joined:
    May 25, 2001
    Messages:
    657
    Likes Received:
    0
    Trophy Points:
    0
    I wonder, where are the best places to buy refurbished hifi equipment?
    ------------------
     
  13. Steve T

    Steve T Stunt Coordinator

    Joined:
    Oct 12, 2000
    Messages:
    86
    Likes Received:
    0
    Trophy Points:
    0
  14. Jason_H

    Jason_H Second Unit

    Joined:
    Mar 9, 2000
    Messages:
    422
    Likes Received:
    0
    Trophy Points:
    0
    I have gotten a couple of refurbs from ubid.com... I got my Denon AVR-85 and a cheap little JBL sub. Both came with accessories in their original packaging, as well as looked and smelled brand new. I've never had any problems with either. I am a big fan of ubid's refurb stuff.
     
  15. Jeffrey Chin

    Jeffrey Chin Second Unit

    Joined:
    May 22, 2001
    Messages:
    483
    Likes Received:
    0
    Trophy Points:
    0

Share This Page