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Todd Erwin

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I spoke with a rep at SPHE customer service. Apparently, they are unaware of the issue, so any calls or e-mails from other customers who are having similar issues may help to get this resolved.

If you contact them via e-mail, it is helpful to them if you include a scan of your insert.
 

Todd Erwin

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Oh, and include with your correspondence that you are not happy with the lack of Dolby Vision and Dolby Atmos on the Movies Anywhere app on Sony movies.
 

Ken Koc

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Inglorious Basterds is in 4K on VUDU…. On ITunes HD. The rental of Dear Evan Hansen is 4K on VUDU….on iTunes HD
and then there’s the Columbia Classics fiasco!!!
 

roxy1927

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vincent parisi
This is from the review of Oliver! in 4k on bluray.com:

'Lastly, note that I experienced severe pixilation and an audio dropout at the 25:41 mark. Chapter skipping resolved the issue but rewinding and replaying the scene did not. There was no evidence of dirt or grime on the disc. Cleaning the disc did not resolve the issue; as it is, my copy of the movie is unplayable without manual manipulation to skip through the trouble area.'

Isn't this a big problem that requires a recall?
 

David Norman

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This is from the review of Oliver! in 4k on bluray.com:

'Lastly, note that I experienced severe pixilation and an audio dropout at the 25:41 mark. Chapter skipping resolved the issue but rewinding and replaying the scene did not. There was no evidence of dirt or grime on the disc. Cleaning the disc did not resolve the issue; as it is, my copy of the movie is unplayable without manual manipulation to skip through the trouble area.'

Isn't this a big problem that requires a recall?

Only if it affects a significant number of discs.

Multiple other people reported no problems with the same disc at the same spot. I haven;t gone deep in the threads to see if or how many others have had any issues

Donnie Darko 4K had a encoding problems that affected most if not all the discs -- replaced,
Dune has an issue that seems to affect some disc on some players -- so far it's still being looked at.
 
Last edited:

Todd Erwin

Reviewer
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Todd Erwin
This is from the review of Oliver! in 4k on bluray.com:

'Lastly, note that I experienced severe pixilation and an audio dropout at the 25:41 mark. Chapter skipping resolved the issue but rewinding and replaying the scene did not. There was no evidence of dirt or grime on the disc. Cleaning the disc did not resolve the issue; as it is, my copy of the movie is unplayable without manual manipulation to skip through the trouble area.'

Isn't this a big problem that requires a recall?
I just checked my disc (my review on this film is coming likely tomorrow - I'm still fiddling with settings on my new display) and did not see or hear the problem. This is an isolated incident, likely a lone defective disc (which does happen). If it were me, I would have reached out to my contact and requested a replacement (and I've had to do that only a few times in the 13+ years I've been reviewing discs for HTF).
 

Garysb

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This set is available to order again at Deep Discount. It is listed as backordered but they are allowing new orders. It's still $100. If you haven't used the one use per person Code DEEP10 you can use it here for 10% off. Its one of the few codes that works with out of stock items unless they have recently disabled it.

 

B-ROLL

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Bryan
This is from the review of Oliver! in 4k on bluray.com:

'Lastly, note that I experienced severe pixilation and an audio dropout at the 25:41 mark. Chapter skipping resolved the issue but rewinding and replaying the scene did not. There was no evidence of dirt or grime on the disc. Cleaning the disc did not resolve the issue; as it is, my copy of the movie is unplayable without manual manipulation to skip through the trouble area.'

Isn't this a big problem that requires a recall?
I just checked my Oliver! 4K disc and there is no audio dropout (or pixellation) at the 25:41 mark in any of the English language versions. There is a pause (a breath) in the singing ... but the underscore is still there.
 

Robert Crawford

Crawdaddy
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This is from the review of Oliver! in 4k on bluray.com:

'Lastly, note that I experienced severe pixilation and an audio dropout at the 25:41 mark. Chapter skipping resolved the issue but rewinding and replaying the scene did not. There was no evidence of dirt or grime on the disc. Cleaning the disc did not resolve the issue; as it is, my copy of the movie is unplayable without manual manipulation to skip through the trouble area.'

Isn't this a big problem that requires a recall?
There is no audio dropout with my 4K disc!
 

Garysb

Senior HTF Member
Joined
Jul 31, 2003
Messages
4,332
This set is available to order again at Deep Discount. It is listed as backordered but they are allowing orders. It's still $100. If you haven't used the one use per person Code DEEP10 you can use it here. Its one of the few codes that works with out of stock items unless they have recently disabled it.
 

dukiejosh54

Stunt Coordinator
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Jan 20, 2021
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Ohio
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Josh
My disc of Oliver played without issues as well. The film looks and sounds the best it ever has. I Highly recommend the upgrade :rock:
 

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