JQuintana
BANNED
- Joined
- Aug 30, 2018
- Messages
- 1,194
- Real Name
- Me
I used to try the retention department route when not making progress with basic CSR's but it got to the point that I believe my account was flagged for doing so one too many times over the year because around the time we were thinking of cutting cord I tried a couple of times that year to get better rates and each time they said they had nothing to offer at the time and also they would point out "Oh I see you called on X date asking about promotions..." so yeah, I think there is a limit to how often you can play the retention card.
It was nice to make final call to them (DTV) to say goodbye for good.
It was nice to make final call to them (DTV) to say goodbye for good.