I am in desperate need of venting, so here goes... I have been an MCI long distance customer for several years. I don't really make a lot of calls, but those I do make are usually within the USA, and my bill is around $7 per month. (The rates vary from 10c to 25c per minute depending on when the call was made.) One of our friends recently moved to Ireland and my wife made a 71-minute call to her a couple of weeks ago-- on a Saturday. We just received the bill: $212! MCI charged $2.41 per minute (again, this was on a Saturday) and the taxes/fee were around $40. I then went to MCI's website to look at their rate plans. According to the website, their "MCI International Weekends" rate is 9c per minute to Ireland, with a monthly fee of $3. I spoke to a "customer service" representative who told me there was no way to credit or adjust my account. I was very pleasant until it became clear that she wouldn't offer any help. I even offered to be retroactively charged the monthly rate for the program for two years, just so the discount rate could be applied to this one call. No dice. I understand that my wife should have checked into the rates before making the call. But isn't it kind of ridiculous to have a "Standard Weekend" rate of $2.41 per minute for unsuspecting customers and a $0.09 rate for customers paying an extra $3 per month, and then not make a one-time adjustment for an honest mistake? I am canceling service with MCI, because I feel they are unwilling to be reasonable. If it were a disagreement over $10 vs. $40 I would probably just chalk it up to experience. But for them to demand I pay $200+ simply because my wife didn't sign up for the plan ahead of time is unfair. MCI SUCKS!