Help me help a friend

Discussion in 'Archived Threads 2001-2004' started by Jon_Are, Sep 30, 2002.

  1. Jon_Are

    Jon_Are Cinematographer

    Joined:
    Jun 25, 2001
    Messages:
    2,036
    Likes Received:
    0
    Trophy Points:
    0
    A friend is having major computer problems...

    It started after a huge storm and a power outage. When the power came on, her computer screen was that of the basic set up when she bought the computer new. She can see her other programs that had been added, such as Quicken and Word97, but cannot open them. She is getting error messages such as not enough hard drive space when trying to open Quicken.

    I asked for more specifics about her system, but until then...

    ...anyone heard of a storm or power surge having this effect?

    ...any suggestions at this early stage of diagnosis??

    Thanks!

    Jon
     
  2. KyleS

    KyleS Screenwriter

    Joined:
    Jul 24, 2000
    Messages:
    1,232
    Likes Received:
    0
    Trophy Points:
    0
    I have not heard of a storm or power surge causing problems like this it is usually a total system or piece of the computer that becomes fried. It is possible that there are errors in the OS that were caused by the power going out. You may want her to try an OS repair to see if it fixes the problem. If that doesnt work then she may need to reinstall all the programs that are causing her problems.

    KyleS
     
  3. Jon_Are

    Jon_Are Cinematographer

    Joined:
    Jun 25, 2001
    Messages:
    2,036
    Likes Received:
    0
    Trophy Points:
    0
    Thanks, Kyle...

    When you say try an OS repair, are you referring to scandisk? Something else?

    Jon
     
  4. KyleS

    KyleS Screenwriter

    Joined:
    Jul 24, 2000
    Messages:
    1,232
    Likes Received:
    0
    Trophy Points:
    0
    Depending on the OS that she has you should be able to insert the original CD in the drive and use the option of repair. It will reinstall the OS without harming the other software that you may have already installed. If she has an OEM computer like a Dell that comes with a restore disc it should work the same but some OEM discs only allow a full restore. It is different then a scandisk which only checks for errors on the HD (& repairs).

    KyleS
     

Share This Page