HELP! HELP! -- Scratched DVD in box set --- What to do??

Discussion in 'Archived Threads 2001-2004' started by STLMIKE, Jan 20, 2003.

  1. STLMIKE

    STLMIKE Stunt Coordinator

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    Somehow, one of the discs of my Queer as Folk Season 1 box set has gotten scratched, leaving sections of it essentially unplayable...

    I used one of those repair devices, which helped somewhat, but it didn't fix it completely.

    Has this happened to anyone before w/a box set? Do studios replace discs in these situations? I don't mind paying for the replacement disc, but rebuying the whole set would be a little outrageous.

    Now, I'm thinking about the appx. $700 I just dropped on all the ST-TNGs and the add'l $700 I'll drop on ST-DS9....and it's starting to worry me a little...

    BTW, the Queer as Folk disc in question was put out by Showtime/Viacom, directly I assume...if anyone has any contact info, I'd appreciate it.

    Thanks, Mike
     
  2. Adam_WM

    Adam_WM Screenwriter

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    You could try bringing it back to the store. That's what I always do
     
  3. Tom_Bechet

    Tom_Bechet Second Unit

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    yep. I'd try the shop as well, or internet site if u bought it online.
     
  4. Christian Preischl

    Christian Preischl Screenwriter

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    Real Name:
    Christian Preischl
     
  5. Kyle McKnight

    Kyle McKnight Cinematographer

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    Adam, Tom and Christian, when you offered your advice, did you realize that the disc didn't come scratched? It has been scratched while in his posession. That's why he's seeking contact info of the studio. If a consumer scratches a disc, he shouldn't put the retailer in the position of fixing the problem.
     
  6. Ralph Summa

    Ralph Summa Supporting Actor

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    On my Disc 1 of the Sporanos Season 1, the last 10 minutes of Episode 3 are completely scrambled. I thought it was fingerprints or dirt, but the sureface of the disc is spotless. I found a spot where you can see right through the disc. It's about 1/16" fleck inside the plastic. Could this be affecting just that small portion of the 4 hrs on that disc? There are no other problems elsewhere on the disc.

    This was a gift and I don't have the receipt. Would BB let me exchange it for another Season 1 set?
     
  7. STLMIKE

    STLMIKE Stunt Coordinator

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    Correct Kyle, I've had the set for months and it played fine the first time I watched it. Somehow, it was scratched later.

    I don't remember dropping it, so I really have no idea how it happened.

    Mike
     
  8. Tom_Bechet

    Tom_Bechet Second Unit

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    Kyle
    I got hat yes but on the other hand he doesn't need to ask for a simple replacement. Just say that it's scratched and if they are able to sell him another disc.
     
  9. STLMIKE

    STLMIKE Stunt Coordinator

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    Another problem is that I don't remember where I even bought it, much less have the receipt...

    Since it's a box set, I wouldn't think a retailer could swap out a single disc.

    I emailed Showtime's website, but don't have a lot of confidence that they will respond. Does anyone know if there is a better way to communicate w/them?

    Mike
     
  10. Dave Mack

    Dave Mack Producer

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    I bought "Buffy" Season 2 used, got a good price, but found out way later that 1 of the episodes would freeze up, and lock up the player. Didn't appear scratched, so I hadn't noticed. Must just be defective. It was after the store's allotted return for defects time (14 days...), so basically, I'm stuck, yes...?
     
  11. Greg O' Connel

    Greg O' Connel Stunt Coordinator

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    These kind of problems should be directed to the manufacturer, not a retailer. Retailers cannot sell or give you an individual disc to replace one you have scratched. Nor should they be expected to.
     

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