Sorry for the repost, if this has been posted before. I've left several messages with Crest about the 3 cracked SACDs that I own. No return call yet. I'm simply trying to find out what Crest is willing to do about this, and if they have remedied the problem. It's not an isolated case, I only have about 12-14 SACDs. Here is Crest's telephone number and contact, if you'd like to see what they're doing about it: (800)309-3472 Doug Palmer When the voice system picks the line up, say "CD/DVD".