Eric:
Thanks for your suggestions.
We feel like we already tried that once with the addition of a gmail account. But the problem persists. We were really surprised at that. That's what pointed us to the IP problem.
And, certainly, there is nothing in her subject lines which should attract the attention of spam filters. Very boring stuff indeed. There are attachments, however. Nothing which can be done about that.
We hesitate to just keep changing e-mail addresses for her willy-nilly as it's all connected to her freelance work. We hesitate to keep changing her contact information, business cards are printed up, etc.
That's why we want to try to fix the actual problem. But, at this point, it seems confounding for us mere mortals.
The biggest problem, I think, is the varying levels of competency you get from the help desk of the ISP. Talk about frustrating. From minute-to-minute you get conflicting information from person-to-person. "Your IP is blocked." "Your IP isn't blocked." :rolleyes
Thanks for your suggestions.
We feel like we already tried that once with the addition of a gmail account. But the problem persists. We were really surprised at that. That's what pointed us to the IP problem.
And, certainly, there is nothing in her subject lines which should attract the attention of spam filters. Very boring stuff indeed. There are attachments, however. Nothing which can be done about that.
We hesitate to just keep changing e-mail addresses for her willy-nilly as it's all connected to her freelance work. We hesitate to keep changing her contact information, business cards are printed up, etc.
That's why we want to try to fix the actual problem. But, at this point, it seems confounding for us mere mortals.
The biggest problem, I think, is the varying levels of competency you get from the help desk of the ISP. Talk about frustrating. From minute-to-minute you get conflicting information from person-to-person. "Your IP is blocked." "Your IP isn't blocked." :rolleyes