Vudu Vudu changing name to Fandango At Home (2 Viewers)

[TonyD]

Sorry if there is already a topic on Vudu but I didn’t see it.
Just got an email saying they are changing the name to Fandango At Home in a few weeks.

 

[Todd Erwin]

Yeah, I just got that e-mail, too. I guess I will have to scrap and rewrite/reshoot my episode on Vudu that I was just about to post.

 

[TonyD]

Oh.
put it up anyway.
you know for the superfans!

 

[Todd Erwin]

Oh.
put it up anyway.
you know for the superfans!

I was going to reshoot it anyway, as it was already kind of disjointed.

 

[Todd Erwin]

What happened to Vudu?​

Vudu is now Fandango at Home! Our name’s changing, but your experience remains the same.

What will happen to my library and account now that Vudu is Fandango at Home?​

All your movies and TV shows from Vudu will remain in your Fandango at Home Library. Nothing in your account will change, however you will now have the option to link your Fandango and Fandango at Home logins.

Can Fandango ticketing gift cards be used on Fandango at Home?​

At the moment, you cannot use Fandango gift cards for Fandango at Home purchases. Although we still haven’t determined whether you eventually will be able to use Fandango gift cards for Fandango at Home purchases, we are nonetheless working on more ways to connect Fandango and Fandango at Home in the future – so stay tuned!

Does Vudu’s name change to Fandango at Home impact the way I use Vudu?​

Nope! Continue using Vudu as you always have. Vudu is still the best place to stream over 250,000 movies and TV shows from the comfort of your home, and on the go!

 

[Todd Erwin]

"Nothing will change" - haven't we heard that before?

 

[Malcolm R]

"Nothing will change" - haven't we heard that before?

Agreed. Then why even change the name?

 

[Todd Erwin]

Agreed. Then why even change the name?

Comcast is probably planning more layoffs at Fandango by merging the support teams for Fandango ticketing and Vudu streaming to save money, and they are hoping to offer movie ticket plus digital copy deals that FandangoNow and Fandango used to offer by rebranding Vudu.

I think we know that customer support is likely to get even worse, if that is even possible.

 

[Tino]

I have a gift card balance at VUDU. Will I still be able to use it?

 

[Todd Erwin]

I have a gift card balance at VUDU. Will I still be able to use it?

You should, but with this company, you never know.

 

[SD_Brian]

"Stay tuned for exciting things ahead," eh?

 

[David Deeb]

They are assuming a lot of they think this will be my “single destination”.

 

[Todd Erwin]

They are assuming a lot of they think this will be my “single destination”.

Not for me anymore. If given a choice of where to redeem a non-MA code between Apple TV or Vudu, I now choose Apple TV hands down every time.

 

[Robert Crawford]

I have a gift card balance at VUDU. Will I still be able to use it?

I think so because the gift cards have both names on it including Fandango.

 

[Scott Merryfield]

I think we know that customer support is likely to get even worse, if that is even possible.

While I am not sure it's possible for Vudu's customer service to get worse, I am pretty certain that Comcast is not the company to make it better.

 

[Chip_HT]

Can Fandango ticketing gift cards be used on Fandango at Home?

At the moment, you cannot use Fandango gift cards for Fandango at Home purchases. Although we still haven’t determined whether you eventually will be able to use Fandango gift cards for Fandango at Home purchases, we are nonetheless working on more ways to connect Fandango and Fandango at Home in the future – so stay tuned!

If they don't make the Fandango and Fandango at Home/Vudu gift cards interchangeable, then this whole endeavor seems pointless. Fandango gift cards have been much easier to obtain than Vudu cards (although Vudu has gotten a lot better since the Fandango takeover.)

 

[Todd Erwin]

While I am not sure it's possible for Vudu's customer service to get worse, I am pretty certain that Comcast is not the company to make it better.

Believe me, it is worse. If you have an issue that Customer Care cannot resolve over the phone, your issue will then be "escalated" to the next level of support. The problem is, I have had many cases escalated to their next level, only to have them re-escalated numerous times in the hopes that someone will actually respond "this time."

Albert Einstein once said that doing the exact same thing time and time again and expecting a different result was the very definition of insanity. It is also the definition of Fandango at Home Customer Care.

 

[Chip_HT]

I've noticed something with the Vudu/FAH app on my TV the last few days. Whenever I first try to open the app, I just get a blue or gray screen and nothing loads. I have to go "force stop" the app and then start it again, and it'll load up properly that time.

It could be any number of variables, but I don't recall having this issue (at least not so consistently) before the rebrand.

 

[Neil S. Bulk]

I've noticed something with the Vudu/FAH app on my TV the last few days. Whenever I first try to open the app, I just get a blue or gray screen and nothing loads. I have to go "force stop" the app and then start it again, and it'll load up properly that time.

It could be any number of variables, but I don't recall having this issue (at least not so consistently) before the rebrand.

It's happening to me, too using a Sony X900H.

 

[Alex...]