Sounds about like the guys at our cable company. My internet went down and I ended up helping them fix the problem. They didn't have a clue about networking at all.ArchMike said:Good luck with the cablecompany, though... mine stood around like they were idiots and kept saying "I don't know how this works". I had to lie to mine and just say I had a TiVo. Make sure you get SDV adapters if your cable company requires them; supposedly all SDV are supposed to support tuning 4 adapters by August first, but my stupid Ciscos only do 2, so I have 2 SDV boxes. I agree, though - my wife is MUCH happier with this solution compared to the DirecTV DVRs.