Tom Brock
Auditioning
- Joined
- Oct 31, 2002
- Messages
- 1
I had a wonderful experience with SVS and am posting the exchange of Emails I had with them for all to see. I would highly recommend doing business with this company based on my experience and the quality of the speaker and the service that went with it!!!
I just received an SVS model SV20-39Pci subwoofer that was damaged in shipment using UPS. There is a hole in the box the unit was shipped in where something punctured the box and damaged the speaker housing. UPS said to contact you for you to file a claim and ask that the speaker be picked up and returned to you.
I paid for a new undamaged speaker and that is what I expect to receive. The integrity of the speaker case has been breached and you can't guarantee long-term integrity of the speaker sound wise with a repaired case! I do not want this speaker repaired and sent back to me.
I have heard great things about this speaker from the Home Theater forums and Onix, which is why I bought your unit. I hope your service lives up to the same standards as your speakers are reported to have. Thanks for your assistance in this matter!
Tom B
Hi Tom,
I'm sorry to hear about this problem with UPS. We will contact UPS to have that unit picked from you and let you know via email when the pickup is scheduled. I will have the SVS shop send out a brand new
replacement 20-39PCi today. I agree with you 100%...you paid for a new unit in new condition (not a repaired unit) and that is what SVS is going to make sure you get.
Tom V. SVS
Tom,
Thank you so much for your prompt and welcomed response to this matter! Now I hope the quality of the speaker lives up to the quality level of the service. We all have become a bit jaded by "Customer No-Service", which is all too prevalent. Thanks to SVS for being the kind of company that provides the type of customer service people expect!
Tom B
Hi Tom,
You couldn't be more welcome. UPS shipping damage is something SVS deals with...not our customers.
Tom V. SVS
Tom,
I received the replacement speaker today, just two days after I emailed you, in great condition. I have installed the new speaker and the sound is awesome! Thanks again for your immediate attention to this problem!
Sometimes experiencing a problem that the company addresses immediately and to the complete satisfaction of the customer as you and SVS have done in this case is the best measure of the quality of the company you are dealing with. I will highly recommend you to all my friends and will inform those
that frequent the HT forums of the excellent treatment I received. I hope you and your company continue to be very successful. Thanks again for your prompt and excellent service!
Tom B
I just received an SVS model SV20-39Pci subwoofer that was damaged in shipment using UPS. There is a hole in the box the unit was shipped in where something punctured the box and damaged the speaker housing. UPS said to contact you for you to file a claim and ask that the speaker be picked up and returned to you.
I paid for a new undamaged speaker and that is what I expect to receive. The integrity of the speaker case has been breached and you can't guarantee long-term integrity of the speaker sound wise with a repaired case! I do not want this speaker repaired and sent back to me.
I have heard great things about this speaker from the Home Theater forums and Onix, which is why I bought your unit. I hope your service lives up to the same standards as your speakers are reported to have. Thanks for your assistance in this matter!
Tom B
Hi Tom,
I'm sorry to hear about this problem with UPS. We will contact UPS to have that unit picked from you and let you know via email when the pickup is scheduled. I will have the SVS shop send out a brand new
replacement 20-39PCi today. I agree with you 100%...you paid for a new unit in new condition (not a repaired unit) and that is what SVS is going to make sure you get.
Tom V. SVS
Tom,
Thank you so much for your prompt and welcomed response to this matter! Now I hope the quality of the speaker lives up to the quality level of the service. We all have become a bit jaded by "Customer No-Service", which is all too prevalent. Thanks to SVS for being the kind of company that provides the type of customer service people expect!
Tom B
Hi Tom,
You couldn't be more welcome. UPS shipping damage is something SVS deals with...not our customers.
Tom V. SVS
Tom,
I received the replacement speaker today, just two days after I emailed you, in great condition. I have installed the new speaker and the sound is awesome! Thanks again for your immediate attention to this problem!
Sometimes experiencing a problem that the company addresses immediately and to the complete satisfaction of the customer as you and SVS have done in this case is the best measure of the quality of the company you are dealing with. I will highly recommend you to all my friends and will inform those
that frequent the HT forums of the excellent treatment I received. I hope you and your company continue to be very successful. Thanks again for your prompt and excellent service!
Tom B