I have been a victim of really bad service at Amazon and thought I might share my story for those of you thinking about placing an order there. I ordered a software book on Monday (Jan. 31st) and received a notice that the items would arrive on the 3rd or 4th by standard shipping (1st class - $3.99) which was fine since I needed the book by Friday for a weekend project. Thursday and Friday rolled around...and nothing. I thought well it is our screwed up US Postal Service-let's give them another day...Saturday...nothing. Finally I send a polite but firm email asking "what's up?" Amazon's response? Give them to Wednesday! the 9th before contacting us again. At this point I go to the "tracking" number at USPS (so much for truth in advertising) and see that the only information is that it shipped Tuesday Feb. 1st from Kentucky! I'm only in Atlanta...are they delivering it by walking? If I had known that standard shipping by USPS from Amazon was going to be so bad, I would have paid $10 extra and bought it from my local bookstore. I think this is the last time I ever use Amazon. It's just too much trouble and they are using a horrific delivery service.