I have a specific situation I hope someone can help me with, but if not, general comments/insights about this issue are welcome, because it's an ongoing issue for me. Lemme explain: I'm a salesperson at a large electronics store. I work in the mail-order dept., which isn't near the products themselves, so I don't have easy access to the merchandise. That can make it difficult to troubleshoot issues if a customer calls with a problem, and that's what happened yesterday. I had sold him a Sharp 37" LCD TV, model LC-37GD4U. He received his TV and hooked it up to two video sources: an Onkyo DVCP702B DVD player, and his HDTV cable service. He called because he doesn't care for the picture quality using either signal, and he especially doesn't like the DVD picture. He complained of blurriness with both signals, and also "weird color" with the DVD. He's very dissatisfied in both cases. My guess is that he shouldn't be this dissatisfied. This is the first time I've ever received such a strong complaint about picture quality on any LCD or Plasma. So I'm trying to figure out what could be wrong, and all your suggestions would be appreciated. Here's all I can think of: 1) DVDs can sometimes look funky on a hi-def display because they're being blown up to fit the higher resolution. The Samsung 841 and 941 units are supposed to help with this. 2) Maybe he's not using the progressive option, or not using it correctly? Should this require any special doings with either the DVD player or the TV? 3) He's using component cables from both sources. Should he try something else? Of course, I'm sure there's other possibilities I didn't think of. It just seems that this customer shouldn't be this upset with his picture quality, so there must be something we're both missing.