Tim Jin
Supporting Actor
- Joined
- Jan 12, 2003
- Messages
- 529
I finally had enough with my PT47WX42. I filed a claim with Panasonic at trying to get my set replace. From my previous thread (Dimmer Panny 47), I stated that my set is a lot dimmer with 480i materials. I ruled out the s video cable and Time Warner came out to check their signal. Everything is fine at their end.
The local tech and I troubleshooted over email. We even use the DVD player as a 480i source and still got the same awful picture. The tech called up Panasonic and they told them to go ahead and order a new (A-Board) mainboard. My mainboard was repaired 3-4 months ago and the TV was down for over 2 weeks because the board needed to be sent back to Panasonic. This time they sent out an new board.
While the board was being ordered, I filed a complaint to Panasonic because the set is always broken. So far I've had all of the parts replaced, including all 3 guns within the 16 months of ownership, but still problems. They gave me a case number and they pretty much told me that there is nothing that they can do at this point and to call the tech. "Okay???"
The tech and I are friends now because he has come out so often that whenever I call the shop, he assumes that my TV is broken. He came out on Saturday with the new board. The box wasn't even opened. He pointed out that the board was brand new and not a refurb.
He put in the board and turned on the TV. "Huh, that's weird, maybe I connected it wrong." So, he reconnected it again, but still nothing, no menu, just a red screen. He then tried the old board again, and there was a picture. For the last time, he tried the new board again and nothing. Finally, he put back in the old board and told me that the new board that Panasonic sent to him was broken, and he would have to order another one.
I was frustrated as h*ll. "Okay, whatever, see you again next week." The tech even suggested to call Panasonic and ask for a replacement.
I ended up writing a formal complaint letter and sent it off via email, snail mail, and fax. When I called this time to complain, they ask me to send all of the repair receipts.
I bought the extended warranty through Panasonic.
What are my odds that my issue will be resolve from Panasonic?
Will the end result be a letter from them with a 10% coupon on my next purchase???
This is why I haven't ISF my TV, because I know that my set will break again!!!
My set is a lemon...
The local tech and I troubleshooted over email. We even use the DVD player as a 480i source and still got the same awful picture. The tech called up Panasonic and they told them to go ahead and order a new (A-Board) mainboard. My mainboard was repaired 3-4 months ago and the TV was down for over 2 weeks because the board needed to be sent back to Panasonic. This time they sent out an new board.
While the board was being ordered, I filed a complaint to Panasonic because the set is always broken. So far I've had all of the parts replaced, including all 3 guns within the 16 months of ownership, but still problems. They gave me a case number and they pretty much told me that there is nothing that they can do at this point and to call the tech. "Okay???"
The tech and I are friends now because he has come out so often that whenever I call the shop, he assumes that my TV is broken. He came out on Saturday with the new board. The box wasn't even opened. He pointed out that the board was brand new and not a refurb.
He put in the board and turned on the TV. "Huh, that's weird, maybe I connected it wrong." So, he reconnected it again, but still nothing, no menu, just a red screen. He then tried the old board again, and there was a picture. For the last time, he tried the new board again and nothing. Finally, he put back in the old board and told me that the new board that Panasonic sent to him was broken, and he would have to order another one.
I was frustrated as h*ll. "Okay, whatever, see you again next week." The tech even suggested to call Panasonic and ask for a replacement.
I ended up writing a formal complaint letter and sent it off via email, snail mail, and fax. When I called this time to complain, they ask me to send all of the repair receipts.
I bought the extended warranty through Panasonic.
What are my odds that my issue will be resolve from Panasonic?
Will the end result be a letter from them with a 10% coupon on my next purchase???
This is why I haven't ISF my TV, because I know that my set will break again!!!
My set is a lemon...