I think the issue is this particular model. Outlaw discontinued it within a year of me purchasing it back in 2016. Obviously, had I known this was their plan I wouldn't have purchased it. Now I suspect they're having problems sourcing parts.No impressed. That would tend to indicate that they have serious QC problems and simply too many failing units to deal with.
Imagine if this was one of their $2,500 units.
Even so, there is no excuse for their lack of communication. Simply keeping customers informed can go a long way.