Marantz contact info in North America

Discussion in 'AV Receivers' started by Ben LG, Aug 17, 2003.

  1. Ben LG

    Ben LG Stunt Coordinator

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    I am curious has anyone dealt with Marantz customer service to repair/replace their unit. How did you contact them? Ive tried the number on their website but 3 days in a row all I get is a voicemail. I just emailed [email protected] and waiting for a reply. My Marantz 6200's OSD and digital optical out stopped working and I would prefer to ship the unit back to them if its possible to have it repaired. Any help or experiences from you guys would be appreciated.
     
  2. John Garcia

    John Garcia Executive Producer

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    Where did you purchase it? Your dealer is the first place you should contact, to find out if they can tell you if you have a repair shop local to you, or if you do have to send it back (guessing you did not buy it from a local shop).
     
  3. Ben LG

    Ben LG Stunt Coordinator

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    John, it was bought from ac4less, after I couldnt get through to marantz I contacted ac4less and got a speedy reply from one of their reps. If anyone is interested, here is the email I got (I think Marantz owners should jot down the address just in case):

    Hi Ben,

    This unit is under warranty and can be repaired 1 or 2 ways.

    Send to Marantz’s national repair center in IL (I recommend this). It usually takes about 1 week to get this back from service
    Have it repaired locally at an authorized Marantz repair center (you can find one close by using the online lookup)

    All you will need is a copy of the receipt and a note as to what is wrong. Here is where you can send this unit back to

    Service Wide
    2239 Curtiss Street
    Downers Grove, IL 60515

    Please let me know if we can be of anymore assistance.

    Regards,
    Mark Sabbarese

    [email protected]
    800-657-0195 xtn 102

    Accessories4less, Inc
    5525 Force Four Parkway
    Orlando, FL 32839
     

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