Moe Maishlish
Supporting Actor
- Joined
- Mar 30, 1999
- Messages
- 992
A little less than a month ago I posted a thread asking for advice regarding how I should approach the purchase of a new car (http://www.hometheaterforum.com/htfo...hreadid=139506).
Well, yesterday I did it! I visited three separate dealerships in the morning, intent on purchasing the car before the day was through. I figured I'd waited long enough, and done enough research to warrant the purchase. I approached the purchase knowing exactly what I wanted to buy, and what I wanted to spend. Websites & advice given by my fellow HT members helped me save quite a bit of $$$! Thanks to everyone!
I started off at the first of 3 dealerships, and boy oh boy what a bad experience that was. I test-drove the car for about 5 minutes, and the salesman wouldn't even let me make a left hand turn! He gave me some lame excuse about Hyundai not allowing left-turns during test drives. What a load of crap. Anyway, when we got back to the dealership and started negotiating the price, the salesman quoted me an OTR (on the road) price of more than $32,000. I'd done enough research to know what the dealer-invoice price was, so I countered his offer with my own (based on the material I had with me). He wanted a down-payment from me right away, which I refused. After that, he took his "offer" back to his "manager", returned with the cost-sheet and put it in front of me. Written in black marker across the invoice were the words "Don't we have the right to make money?". I stared dumfounded at the words, and back at the dealer, after which I handed him my business-card, got up, and left. Before leaving though I asked to speak with the manager and was told "oh, he's in a meeting". Yeah, right, bullshit. They'll be getting a call from me on monday.
I then made my way to the 2nd dealership and sat down with one of their sales-people. I told them what I had just experienced at the first dealership asked that I not repeat the experience. After about 20 minutes, we had worked out a price based on the dealer-invoice (the same cost I presented to the first dealer), and they quoted me a price that they said "couldn't be beat". I thanked them for their time (they were very polite and curteous), got up and left. Not a bad exerience at all, but not exactly the price I was looking to pay.
I then headed over to the third dealership. I entered the dealership and told the receptionist that I wanted to buy a car today, and she directed me to a sales representative. I sat down with him, told him about my previous two experiences, and after about 5 minutes we had worked out a fantastic price that was, surprisingly, less than I had expected to pay. In fact, it was about $1,000 LESS than the price the 2nd Hyundai dealership had claimed, not a half-hour before, "couldn't be beat". Satisfied with the numbers, I placed a down-payment and then asked that I be allowed to take one of their models out for a test drive (to show my father the car). Surprisingly, they handed me the keys to a Carbon-Blue GT they had on the lot and told me that I could take it out no problem. Wow! I was even allowed to make LEFT HAND TURNS!! I took the car out for about an hour, just enough time to drive over to my father's office and show him the car (he loved it), and then back to the dealership to work out the final details on when the car will be delivered (1-3 weeks).
I'm pretty psyched! Of course, the first dealer will never see any business from myself, my family, or any of my friends. Very very poor quality salespeople, and a very unpleasant experience from start to finish. Shame on them for treating their customers that way. Shame. Because of that little stunt, they lost a quick sale, and you won't be getting a lot of future business.
In contrast, the 3rd (and final) dealerships get's top-marks from me in terms of their customer service and demeanor! Great great salespeople that don't insult you to your face. In fact, I'm considering sending Hyundai of Canada a note describing my experience, just to thank them for their great staff!
So, if you see some guy driving around in a Black Tiburon GT
with a big freakin' grin on his face (), THAT'S ME!
Moe.
Well, yesterday I did it! I visited three separate dealerships in the morning, intent on purchasing the car before the day was through. I figured I'd waited long enough, and done enough research to warrant the purchase. I approached the purchase knowing exactly what I wanted to buy, and what I wanted to spend. Websites & advice given by my fellow HT members helped me save quite a bit of $$$! Thanks to everyone!
I started off at the first of 3 dealerships, and boy oh boy what a bad experience that was. I test-drove the car for about 5 minutes, and the salesman wouldn't even let me make a left hand turn! He gave me some lame excuse about Hyundai not allowing left-turns during test drives. What a load of crap. Anyway, when we got back to the dealership and started negotiating the price, the salesman quoted me an OTR (on the road) price of more than $32,000. I'd done enough research to know what the dealer-invoice price was, so I countered his offer with my own (based on the material I had with me). He wanted a down-payment from me right away, which I refused. After that, he took his "offer" back to his "manager", returned with the cost-sheet and put it in front of me. Written in black marker across the invoice were the words "Don't we have the right to make money?". I stared dumfounded at the words, and back at the dealer, after which I handed him my business-card, got up, and left. Before leaving though I asked to speak with the manager and was told "oh, he's in a meeting". Yeah, right, bullshit. They'll be getting a call from me on monday.
I then made my way to the 2nd dealership and sat down with one of their sales-people. I told them what I had just experienced at the first dealership asked that I not repeat the experience. After about 20 minutes, we had worked out a price based on the dealer-invoice (the same cost I presented to the first dealer), and they quoted me a price that they said "couldn't be beat". I thanked them for their time (they were very polite and curteous), got up and left. Not a bad exerience at all, but not exactly the price I was looking to pay.
I then headed over to the third dealership. I entered the dealership and told the receptionist that I wanted to buy a car today, and she directed me to a sales representative. I sat down with him, told him about my previous two experiences, and after about 5 minutes we had worked out a fantastic price that was, surprisingly, less than I had expected to pay. In fact, it was about $1,000 LESS than the price the 2nd Hyundai dealership had claimed, not a half-hour before, "couldn't be beat". Satisfied with the numbers, I placed a down-payment and then asked that I be allowed to take one of their models out for a test drive (to show my father the car). Surprisingly, they handed me the keys to a Carbon-Blue GT they had on the lot and told me that I could take it out no problem. Wow! I was even allowed to make LEFT HAND TURNS!! I took the car out for about an hour, just enough time to drive over to my father's office and show him the car (he loved it), and then back to the dealership to work out the final details on when the car will be delivered (1-3 weeks).
I'm pretty psyched! Of course, the first dealer will never see any business from myself, my family, or any of my friends. Very very poor quality salespeople, and a very unpleasant experience from start to finish. Shame on them for treating their customers that way. Shame. Because of that little stunt, they lost a quick sale, and you won't be getting a lot of future business.
In contrast, the 3rd (and final) dealerships get's top-marks from me in terms of their customer service and demeanor! Great great salespeople that don't insult you to your face. In fact, I'm considering sending Hyundai of Canada a note describing my experience, just to thank them for their great staff!
So, if you see some guy driving around in a Black Tiburon GT
with a big freakin' grin on his face (), THAT'S ME!
Moe.