Help! I'm at my wits end! I have a HP ScanJet 4300C. I have it hooked up to my Gateway laptop via USB. One day I try to start a scan using the scanner application (Precision Scan LTX 1.1). I app opens up and a window appears saying it warming-up the lamp- but the lamp never comes on. The window is on the screen until I close the app. I get the same results when I hit the "hot button" on the scanner. The scanner app opens up, but the lamp never comes on. Now here's the kicker! I can use the copy function on the scanner. I can open up the application that will simply scan an item and spits it out on the printer. Lamp comes on- no problem. Unfortunately when I use that app to scan something, I can't save it as a file. I've tried removing and re-installing the Precision Scan app, but I get the same results. FYI- the scanner is out of warrenty and HP wanted $25 just to say hello to tech support. I'm trying to do this on my own. I'm guessing its the scanner software. Is there other software I can use other than Precision Scan to run the scanner? Can this be fixed? Will my scanner scan to file ever again?