HDD warranty info?

Discussion in 'Archived Threads 2001-2004' started by Vince Maskeeper, Dec 23, 2002.

  1. Vince Maskeeper

    Vince Maskeeper Producer

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    I've always heard that HDD from major manufacturers are Warrantied for 5 years - and that if they fail you can get replacements direct from the company. As many times as I've heard this, I have never managed to find a way to return a drive directly to the manufacturer-- nor have I ever met anoyone who actually got a replacement drive.

    I have a stack of Hard Drives I have replaced for people (they just bought new drives, I swapped, they asked me to dispose of the drives)- and wondered if I could send any back to get fresh ones.

    -vince
     
  2. Kolya

    Kolya Stunt Coordinator

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    Vince,
    In most cases, you can enter the drive serial number on the manufacturer's site, and it will tell you if the drive is still under warranty. If so, you can open a case, obtain a RMA#, send the drive back, and recieve another. I did this a couple times a month when I worked in a computer repair shop.
    Here's WD's page
     
  3. Ken Chan

    Ken Chan Producer

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    SCSI ("enterprise") drives might still have long warranties, but it seems like new ATA ("consumer/end user") drives are getting one-year warranties nowadays. An obvious tradeoff for the low price.

    //Ken
     
  4. Todd Hochard

    Todd Hochard Cinematographer

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    I recently sent in a WD hard drive for replacement. It was 2.5 years old, and there was a 3 year warranty on the unit. Apparently, all WD hard drives used to have a 3 year warranty, but recently they changed it. Now, only the Caviar series does.
    I sent in a 45GB 5400rpm drive, and they sent me back a 60GB 7200RPM replacement. Not too shabby.
    I handled warranty and RMA through the website, but I needed the fail codes from their diagnostic tools, to determine if replacement was necessary, first.

    Todd

    P.S. It was my first WD failure ever, since I started buying them in '94.
     
  5. Vince Maskeeper

    Vince Maskeeper Producer

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    Most of these drives are Quantum (some are maxtor- but their site is easy to find). Any thoughts on where to look for RMAs on those?

    -Vince
     
  6. Joel Mack

    Joel Mack Cinematographer

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    According to the Quantum website:
     

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