I've been going to best buy for several months now. I spend quite a bit of time in their magnolia room. Generally, I buy online but audition what little best buy has before I make my order. I've been talking to same person nearly every time I visit best buy. I actually bought a marked down receiver there because the new model was coming, got a better deal than online. I also bought a def tech pro 800 sub the same day from best buy. 18 days later the def tech prosub 1000 goes on sale for the same price as my 800. Best buy has a 15 day return policy but I spoke to the same guy I've always talk to and he got the manager and convinced them to let me exchange my 800 for the 1000. In fact they had to order me the 1000 and it will be in after the sale is over. I feel this is out of character for best buy.. But they are taking care of me as a customer. I may continue shopping there..