Anyone Know WB Records CS Phone Number?

Discussion in 'Archived Threads 2001-2004' started by Michael Hall, Oct 27, 2002.

  1. Michael Hall

    Michael Hall Stunt Coordinator

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    So the thing is this: I was in the mood for Ministry today and pulled out my CD copy of "The Mind is a Terrible Thing to Taste" which I've had since around 1991 today for the first time in a while, and found that the disc itself had started to rot around the edges. Since I've experienced disc rot with several UK imports pressed by PDO (particuarly on a Faith No More Live CD and a Coil CD), I became worried and went through my CD collection to see if any other WB-pressed discs had this problem.
    Out of all of them, I only found two: the Ministry disc and (coincidentally enough) the Revolting Cocks' "Linger Ficken Good" CD. I was relieved to find only two discs had been affected, but I was very upset that two were affected. After all, I take immaculate care of my CDs and to see two of them become damaged through no fault of my own is rather disheartening.
    Now, PDO was extremely nice about shipping me replacement discs for their discs that had quality issues, so I'm wondering if Warner Bros. will be willing to ship me replacement discs for these two discs. I went to their website to see if I could find any information on how to contact them and I came up with nothing.
    So, the point of this long-winded post is this: does anyone here know a Customer Service number where I can call WB Records and ask them about this? I offer my deepest thanks in advance to anyone who can help me. [​IMG]
     
  2. KeithH

    KeithH Lead Actor

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    Michael, if the phone number is not on the web site, I don't know what to tell you. Is there no e-mail customer service option? The only problem there is that large companies often do not respond to e-mail. Rhino is an affiliate of Warner Music Group, and www.rhino.com only seems to have an e-mail option. Interestingly, I found the following FAQ on the customer service page:
     
  3. Phil A

    Phil A Producer

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  4. KeithH

    KeithH Lead Actor

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    Phil, I was just looking at www.wmg.com when I saw your message. Minds think alike (I don't know if they are great minds). [​IMG]
     
  5. KeithH

    KeithH Lead Actor

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    In looking through various pages at www.wmg.com , it is obvious to me that it is not a consumer-oriented web site. I found no information regarding customer service. The best thing I found is the address for the world headquarters, which is as follows:
    75 Rockefeller Plaza
    New York, NY 10019
    That's better than nothing...maybe.
     
  6. Michael Hall

    Michael Hall Stunt Coordinator

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  7. KeithH

    KeithH Lead Actor

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    Michael, interesting. Thanks for information on this disc rot problem. I can't say I've ever noticed that on a CD before.
     
  8. Michael Hall

    Michael Hall Stunt Coordinator

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    Well, I just got off the phone with a very kind and helpful woman at Warner Bros, and it seems as if they can't help me. They said that due to the age of the CDs, there was really nothing that I could do. She said I could risk sending the discs to their Quality Control center, but that it would take a really long time to process (over two months by her estimations, at the very least). So, it looks like I'm going to have to buy these two discs again and hope for the best. Oh well, I'm supporting the artists I enjoy, and that's okay with me. [​IMG]
    For anyone that's interested, here's a link to the official Foetus website with further information on the "disc rot"/bronzing issue and how it affects early 1990's UK discs manufactured by PDO.Disc Rot/Bronzing Issues
    And thanks again for all your help on this matter!
     
  9. Joel Fontenot

    Joel Fontenot Supporting Actor

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    This site has more specific information as well as the UK number to call. But, this was written 7 years ago, so who knows.
    I have a couple of PDO disc's here at work, fortunately they are US made. I need to check my 3 London/Decca Records CD's I know I have at home.
    Joel
     
  10. Michael Hall

    Michael Hall Stunt Coordinator

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    The last time I checked (which was about six months ago when I had to exchange my copies of FNM's "Live at the Brixton Academy" and Coil's "Scatology"), PDO was still replacing the bronzed discs and were very helpful about doing so. So, if you've got a potentially bronzed disc, just contact PDO at the following email address: PDO's Disc Rot Helpline
    Like I said, the people at PDO are very helpful and willing to answer any questions you may have, from my past experiences. They'll probably ask you to return the defective discs to them, but it only took about a months time to send the discs to them and to get a replacement back.
     
  11. Justin Lane

    Justin Lane Cinematographer

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    Michael,

    It would not hurt taking a chance on sending the discs into QA. The most you would be out is the cost of shipping. Maybe they will surprise you.

    I wonder if CD deterioration is going to become more of an issue over the next several years. Nothing lasts forever, but one would expect even a 12 year old CD properly cared for to last.

    J
     
  12. KeithH

    KeithH Lead Actor

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    Michael,

    Thanks providing the link. Interesting stuff.


    Justin,

    I too wonder what is going to happen to CDs over time. We shall see.
     
  13. Joel Fontenot

    Joel Fontenot Supporting Actor

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  14. Michael Hall

    Michael Hall Stunt Coordinator

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    The thing that made me so disheartened about the US discs appearing to go bad was that I had taken immaculate care of them. The cases didn't even have a smudge or a scratch on them, and the discs themselves were free of any blemishes other than the "rotting" at the edge. The first CD I ever bought was Faith No More's "The Real Thing" and it still plays as good as it ever did and is in the same condition I bought it in.

    I find it odd that the FNM disc I mentioned was pressed and released the same year that the affected Ministry disc was pressed and released, both by Warner Music, and only the Ministry disc has been affected. Strange.

    As for replacing the discs, I will probably just end up buying another copy of the Ministry disc, as a new one runs between 8 and ten dollars in most places, so that's not that bad.
     

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