so here's my rant and my dilema - it's kinda long, so you may want to skim through it... i went to best buy yesterday and was browsing around the ht-gear section (first mistake). i ran into a salesperson who was talking with four earnest-looking shoppers. it was clear they (the customers) did not know a lot about audio gear. you can already guess the story, but here's what happened... the salesperson was pitching some sony htb system. i know how we all feel about those, but set that aside for the moment - let's assume for a beginner it's not a bad way to go. so here he is going on and on about the system, expounding the virtues of the subwoofer and how many watts per channel and how accurate the satellites are, and how they'll get "more accurate highs and lower lows" (he used that phrase at least 4 times in the 10 minutes i was standing there) blah, blah, blah. that wasn't so bad to me - while i stood there, my heart actually started beating harder, i was getting so irritated. but, i held my silence. here comes the kicker... all of a sudden he shifts gears and starts talking about how they'll have to spend over 200 dollars on cables and buy the extended warranty!!! i couldn't believe it! the customers were clearly already confused, then before they could even ask any questions, the salesperson started pitching more product! it was also very clear that the fact that they would have to spend 200 dollars on extra cable was a BIG turn-off for the customers. AAARRGGGHHHH!!!! yet...i still held my tongue. later, i saw one of the couples somewhere else. i quietly pulled them aside and gave them a very-quick explanation of what the sales guy was saying and what he did wrong. i especially told them not to let the cable issue be a consideration. i told them they could get less expensive cable that would probably do just as well. i also told them they should compare cables to see if they hear a difference. then they could make an informed decision. my concerns: 1. the sales guy only half knew what he was talking about. 2. he never very clearly explained anything 3. he had a somewhat condescending attitude 4. HE NEVER SHOWED ANY OTHER OPTIONS - DIDN'T EVEN GO NEAR THE COMPONENT SECTION 5. he frightened the customers 6. he insinuated it would be difficult to set the system up 7. i can't remember the rest, but i know there were more so, finally, my question to you all: should i have stepped in? heaven knows i wanted to so bad, but i just didn't feel it was my place. i feel partially better because i saw the other couple & talked to them, but still... should i have? ------------------ You step in the stream, But the water has moved on. This page is not here.