brentl
Senior HTF Member
- Joined
- May 7, 1999
- Messages
- 2,921
Well my friends, never trust a company to quickly repair/replace and return something.
I need a letter written, and I'm a poor writer, to complain about the lack of service I received from Benq.
Who's up for it??
link
I finally received my Projector on Friday, a full 11 days after the first RMA was made.
Now a new problem! The unit I got back appears to have a problem with "shimmering" on credits(through component VGA), and the Deinterlacer is MUCH worse than my first unit and makes TV nearly unwatchable.
Nobody at Benq went above and beyond to help a customer, going stictly by "the script". I believe that the girl I spoke to on Friday should have made an RMA AND shipped a unit out that day since it was a simple exchange.
If somebody is willing to help me that would be great.
What should I ask for?? If they would have made an offer I would be happy, but they mentioned(next to) nothing.
Brent
I need a letter written, and I'm a poor writer, to complain about the lack of service I received from Benq.
Who's up for it??
link
I finally received my Projector on Friday, a full 11 days after the first RMA was made.
Now a new problem! The unit I got back appears to have a problem with "shimmering" on credits(through component VGA), and the Deinterlacer is MUCH worse than my first unit and makes TV nearly unwatchable.
Nobody at Benq went above and beyond to help a customer, going stictly by "the script". I believe that the girl I spoke to on Friday should have made an RMA AND shipped a unit out that day since it was a simple exchange.
If somebody is willing to help me that would be great.
What should I ask for?? If they would have made an offer I would be happy, but they mentioned(next to) nothing.
Brent