Ordered used DVD from Amazon, got a bootleg, help!

Discussion in 'DVD' started by ThomasC, Oct 21, 2003.

  1. ThomasC

    ThomasC Lead Actor

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    I ordered the Far From Heaven DVD used at Amazon Marketplace, got it prompted, ripped off the plastic wrap, opened the case, and I saw the All Region logo. This is my first, and hopefully my last. [​IMG] I'm writing an e-mail to the seller now to inform him/her that I received a bootleg, and that I would like a refund. Does this sound okay?

    "Hello,

    Thank you for shipping my order promptly. However, the copy I received is a bootleg. This is not acceptable, and I would like a refund. Your cooperation would be most appreciated.

    Best Regards,
    Thomas C-----"
     
  2. Leila Dougan

    Leila Dougan Screenwriter

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    I made a post a few months ago about buying a bootleg off Ebay. I basically emailed the same thing to the seller and after a little bit of argueing ("you know what you were buying") he agreed to a refund. He followed through and I've learned my lesson.

    Hopefully it goes as smoothly for you as it did for me.
     
  3. MarkHastings

    MarkHastings Executive Producer

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  4. Leila Dougan

    Leila Dougan Screenwriter

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  5. ThomasC

    ThomasC Lead Actor

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    Fortunately, this is what I got in return:

     
  6. John_Berger

    John_Berger Cinematographer

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    Yes, as long as the packge is unopened; however, you will lose any ability to add extra services like signature confirmations -- just to make sure that he really receives it.
     
  7. ThomasC

    ThomasC Lead Actor

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    When you're talking about the package, are you talking about the DVD or the envelope?
     
  8. Chris Lockwood

    Chris Lockwood Producer

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    > i did not notice it was not a legitamate copy

    Yeah, that darn studio shipped me another bootleg. [​IMG]

    I would notify Amazon as well.
     
  9. MarkHastings

    MarkHastings Executive Producer

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  10. John_Berger

    John_Berger Cinematographer

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  11. Francois Caron

    Francois Caron Cinematographer

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    Why don't you call the company that originally made the movie and describe your situation? They may send you a legitimate copy of the movie in exchange for the bootleg, then use it as evidence against Amazon's DVD piracy practices.

    Hey! It may happen! [​IMG]
     
  12. ThomasC

    ThomasC Lead Actor

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    Francois, I didn't buy the DVD from Amazon, I bought it used. There was absolutely no indication from the seller's description of the DVD that it might've been a bootleg, such as "playable in all regions" or whatnot, and he/she has a stellar feedback rating. So, either he/she is lucky that his/her customers are ignorant enough not to be able to tell the difference between a legit and bootleg copy, or it was one bad apple out of a thousand. If I get my refund back with no further problems, I'm not going to pursue this any further.

     
  13. josh4040

    josh4040 Second Unit

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    I had a similar experience on amazon used about two months ago, I notified the seller that it was a bootleg, he sent back a response that he had refunded the money and would I please send back the disc. I said sure, if you send me the money to send it, I know that the shipping price was also refunded, but why should I go out of my way for a guy that sent me a fraudulent item. He did post negative feedback on me, oh well. God, I hate bootlegers.
     
  14. Dan Rudolph

    Dan Rudolph Producer

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    You've had better luck than I have. I've mostly gotten peopel who refuse to respond and occasionally someone who insists it isn't a bootleg.
     
  15. Brian Kidd

    Brian Kidd Screenwriter
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    Well thereare legitimate R0 discs out there. Unfortunately, most big studio pictures are not. Sorry you got burned.
     
  16. Tony Whalen

    Tony Whalen Producer

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    Personally, I'd shell out to send it back, just you so you can get a signature indicating the package was received. Might as well play it safe. You might be out a couple bucks, but that would be worth it, were I in your shoes. Good luck!
     
  17. ThomasC

    ThomasC Lead Actor

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  18. Jeff Perry

    Jeff Perry Stunt Coordinator

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    Thomas: "Return to sender" allows you to refuse packages or letters shipped via the US Postal Service. If you receive something you don't want, all you have to do is write "Refused - Return to sender" on the front and drop it back in your mailbox. It will then be sent back to the sender at no cost to you.

    Of course the catch is that the package must be unopened. Clearly this won't work for your situation, but I wanted to clarify the procedure in case you need to use it in the future.
     
  19. Micah Cohen

    Micah Cohen Screenwriter

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    This happened to me. I'm glad to see it discussed here.

    As soon as the guy sent me a refund check (after much e-haggling) and it cleared, I scribbled "NOT MGM DVD" on BOTH SIDES of the blamed phoney disc with a Sharpie and sent it back to him.

    Neither amazon nor eBay have much protection from these guys. It's astounding what people will sell, and what people will buy.

    Caveat emptor!

    MC
     
  20. Drew Mertz

    Drew Mertz Stunt Coordinator

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    What do you expect when buying dvds online. You read on this board that it happens all the time. Here is an idea, only shop at places you can actually hold the product in you hands.

    I love the post about who sells bootlegs should go to jail. Thanks best laugh I`ve had all morning. I think there are some actual crimes being commited out there. Bottleging a movie ranks right up there with jwalking.
     

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