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No 4k Digital Copy on Die Hard?

Discussion in 'Streaming and Digital Media' started by Ronald Epstein, Feb 6, 2020.

  1. Ronald Epstein

    Ronald Epstein Founder
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    Starting to put all my codes into MOVIES ANYWHERE.

    Everything was working great until I came to DIE HARD 4k.

    Put in the code and I am only getting redeemed for a HD copy, not 4k.

    Is this normal?
     
  2. Cranston37

    Cranston37 Cinematographer

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  3. Ronald Epstein

    Ronald Epstein Founder
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    Thanks for the spreadsheet.

    I just stopped entering Fox codes. So, far, I redeemed 6 Fox movies on MA and they all gave me HD versions instead of 4k.

    Pretty asinine!
     
  4. Todd Erwin

    Todd Erwin Producer
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    Fox have been hit or miss. What you can do is open Movies Anywhere in an incognito window on your browser and redeem the code without logging in. It will then tell you what resolution the code is supposed to redeem at. It's also handy if you have a stack of codes that you want to give away but aren't sure if they've been redeemed.
     
  5. Ronald Epstein

    Ronald Epstein Founder
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    Appreciate that, Todd. And Lionsgate? Another mess. Still trying to figure out how to redeem their new codes that ask you to download an app for.
     
  6. Cranston37

    Cranston37 Cinematographer

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    Usually when those slips ask you to redeem at a studio's site or an app, you can just redeem it directly at your retailer of choice instead. I just did that with "Overlord". It told me I had to redeem at Paramountmovies.com but I entered it into iTunes and it worked fine.
     
  7. Robert Crawford

    Robert Crawford Moderator
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    Don't get me started about Fox codes not being in 4K after redemption code!
     
  8. Ronald Epstein

    Ronald Epstein Founder
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    I sorta wish you would as this is all new to me and I don't know what is going on.

    I wrote Fox support about the lack of 4k digital redeeming but something tells me I am not going to get an answer.

    And Lionsgate is another problem. Some you can redeem one place, others at another, and others you need the app.
     
    Scott Merryfield likes this.
  9. Robert Crawford

    Robert Crawford Moderator
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    Ron,

    When I have more time, I'll go into more detail, but Fox sucks.

    As to the Lionsgate app, I was upset at first, but it's quite easy to use with your iPhone.
     
  10. Robert Crawford

    Robert Crawford Moderator
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    Ron,

    Several Fox 4K titles would only redeem in HD on Vudu and even some of them in HD on iTunes. Below are some of those Fox 4K titles released in 2017 and 2018. I haven't noticed any Fox titles having the same issues that were released in 2019/2020. Perhaps, they corrected the issue.

    Logan
    X-Men: Apocalypse
    Hidden Figures
    Deadpool
    Alien: Covenant
    The Greatest Showman
    Red Sparrow
    The Revenant
    Miss Peregrine"s Home for Peculiar Children
    Three Billboards Outside Ebbing, Missouri
    The Shape of Water
     
  11. Ronald Epstein

    Ronald Epstein Founder
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    Robert,

    Thanks for taking the time to post that.

    It just floors me that this is a policy at Fox not to honor 4k digital redemption of discs bought in that format.

    I spent quite a bit of time with Fox Customer Service today. They had me send them a bunch of photos that included photos of the product, UPC and redemption code.

    After putting all that information together, I basically should have just stuck with getting the answer here.

    Thus far (as I have not redeemed all my Fox codes), the issue was with DIE HARD, LOGAN, KINGSMEN I & II, GREATEST SHOWMAN

    These are the answers they sent me in consecutive conversations...

    Dear Ron,

    Thank you for your email and providing the requested information. The redemption included with these products are intended as HD. We appreciate your comments and encourage you to contact us in the future if you have any concerns about the digital transfer that is included with your product prior to opening.



    Hello Ron,

    Thank you for your response. Unfortunately, the products purchased are older releases that were available prior to Fox's UHD launch. Titles released prior to 2019 were packaged with a 4K physical disc and HD transfer. We apologize for the inconvenience.

    Should you have any additional questions or concerns, please do not hesitate to contact us.

    Thank you,
    Fox Customer Care
     
  12. Robert Crawford

    Robert Crawford Moderator
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    Hell, they just basically confirmed what I stated in my prior post.
     
  13. Ronald Epstein

    Ronald Epstein Founder
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    Yeah! Lol! A lot of wasted time and photo taking/sending for an answer I could have gotten here
     
  14. Robert Crawford

    Robert Crawford Moderator
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    Yeah, we had an extended discussion about those Fox titles in the Movies Anywhere thread back in late 2017. There were some issues with some Sony titles too during that time period.
     
  15. Ronald Epstein

    Ronald Epstein Founder
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    It's ultimately, my fault for not following.

    I really abstained from going through these titles and pulling out the codes for quite some time now.

    I decided the other day I would start doing it and have all my 4k titles redeemed.

    I know a lot of Blu-rays come with codes as well? Are there any criteria for which have them? I have thousands of titles (though realistically only 1/3 is Blu-ray) and I'd hate to go through every one to find out which have codes.

    I know that could be a loaded question.
     
  16. Robert Crawford

    Robert Crawford Moderator
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    Ron,

    It was the same long process for me back when MA launch in October, 2017. Hell, I even threw some of my digital codes out beforehand so that burned me because of my stupidity.
     
  17. Scott Merryfield

    Scott Merryfield Executive Producer

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    Being required to download an app for Lionsgate really pissed me off, too, Ron, especially since that studio doesn't do us the courtesy of participating in Movies Anywhere.
     
  18. TonyD

    TonyD Who do we think I am?
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    I have all the Dir Hards in 4K on ITunes.
    Bought the 4K DH disc last year in May and the five movie set the previous March.

    I suppose they all transferred over from MA to iTunes and auto upgraded to 4K
     
  19. Ronald Epstein

    Ronald Epstein Founder
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    With the DIE HARD movie -- and the other Fox films -- should I have registered them on a specific site to get the 4k digital or is it the same across the board?

    I am sure that I am not saying anything surprising here, but the redemption process is just completely confusing. No standards across all studios, but then again, when has there ever been?

    Going to repeat this for anyone who can answer...

    I know a lot of Blu-rays come with codes as well? Are there any criteria for which have them? I have thousands of titles (though realistically only 1/3 is Blu-ray) and I'd hate to go through every one to find out which have codes.

    I know that could be a loaded question.
     
  20. Robert Crawford

    Robert Crawford Moderator
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    Ron,

    It didn't matter with those titles. I tried redeeming them on Vudu, MA and even Fox's site and they all had the same result.

    As to gathering your digital codes, there is no other process to check, but to check each Blu-ray. I pulled out every one of my Blu-rays to do so. I took it as a project and it lasted about 3-4 days for me to complete that project.
     

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