NickSo
Senior HTF Member
- Joined
- Jul 2, 2000
- Messages
- 4,260
- Real Name
- Nick So
I just got a job at SportChek/Coast Mountain Sports... They're opening their 100th store on Aug 15, and im gonna be working there...
Well, their company did like a huge survey awhile back, and created this new selling technique that they say increased the profits of stores who used it 15%. So now, they're training us future salespeople to use this technique...
The new technique is called Conversational selling... We are not allowed to ask the ususal "hi, how are you doing today, do you need help with anything" anymore.. we must open a conversation, get them interested, start a sale, KEEP them interested wtih GOOD CONTENT, and close the sale.
The problem is... starting a meaningful conversation with total strangers is not really my forte. I've worked retail before, but I usually used the "hi, how are you? Can i help you with anyhing?" approach... But now, i gotta start a conversation, and keep it interesting.. THATS the hard part.
I mean, how can i start one while being subtle? How would i lead off one topic to another? Not just for selling products, i mean just like in normal life. You see a person, you start a conversation with them. how do you do that?
We learned some techniques, but i still find it hard. I went to the lecture/training/seminar thing a few days ago, and the guys who lectured were totally amazing... They were funny, kept our attention, smooth transistions, quick thinking, and all. Me however, cant even strike up a meaningful converastion with a cute girl... :frowning:
Help?
Well, their company did like a huge survey awhile back, and created this new selling technique that they say increased the profits of stores who used it 15%. So now, they're training us future salespeople to use this technique...
The new technique is called Conversational selling... We are not allowed to ask the ususal "hi, how are you doing today, do you need help with anything" anymore.. we must open a conversation, get them interested, start a sale, KEEP them interested wtih GOOD CONTENT, and close the sale.
The problem is... starting a meaningful conversation with total strangers is not really my forte. I've worked retail before, but I usually used the "hi, how are you? Can i help you with anyhing?" approach... But now, i gotta start a conversation, and keep it interesting.. THATS the hard part.
I mean, how can i start one while being subtle? How would i lead off one topic to another? Not just for selling products, i mean just like in normal life. You see a person, you start a conversation with them. how do you do that?
We learned some techniques, but i still find it hard. I went to the lecture/training/seminar thing a few days ago, and the guys who lectured were totally amazing... They were funny, kept our attention, smooth transistions, quick thinking, and all. Me however, cant even strike up a meaningful converastion with a cute girl... :frowning:
Help?