Former @Home users, how bad is the new Comcast "High Speed Internet" service??? (1 Viewer)

[Dennis Reno]

From what I heard recently the @Home replacement offered by Comcast is slower than a 56k dialup. Anyone currently using it? If so, how would you compare it to what was previously available?

I've noticed that Comcast.com is extremely slow now. I wonder if that is related...

 

[John Nielsen]

I have comcast digital cable, but havnt been converted over from the @home network yet. I did get a letter in the mail on friday saying that they have to come out and replace my current modem. Guess I'll find out then.

 

[Dennis Reno]

Hmmm, I wonder why I haven't received any notification yet? I hope I don't wake up one day to find my connection has been snuffed!

BTW, I am heading over to Mom's house this weekend to perform the change. She received notification from Comcast that she has to change over by Saturday. I will post a message concerning speed after I finish up. With what I've heard/read my expectations are very low.

 

[Jim_F]

Comcast took over for MediaOne/RR here.

For me, it ranges from blazing fast to stalled. Usually the pauses are brief, other times they get annoying.

The performance is unchanged since the takeover of MediaOne/RR

I can download a 100 meg file in about 45 minutes, if the host cooperates, so all things considered, its a far cry from dialup (most of the time)

 

[JasonD]

I just updated my credentials in regards to @home and so far things look okay. My firewall was preventing the upgrade from proceeding so I recommend that if you are running Norton Firewall, turn the damn thing off. It alerts you about a vbs script which is part of the upgrade process.
I checked my speed and it's slightly higher (for now). Go to http://www.dslreports.com/ and you can run a free speed checker. I ranked at 1.8 mb/s download time but my upload was only 678K.

 

[Chad Isaacs]

A bit off topic,but are there any of the new cable/dsl modems where you do not need a land phone line?I rarely use my home phone for anything but the internet and I have a cell phone I use so I see no need to keep both, I perfer my cell as I make alot of long distance calls so I would like to drop my home phone service in may when my free year of ao(hel)l expires.

 

[Jack Gilvey]

...are there any of the new cable/dsl modems where you do not need a land phone line?

Cable modems don't use phone lines, they use...cable.

Well, so far my new speed really sucks. I has previously been at around 2000 down and 900-1000 up. Now I'm getting under 1000 down and I'm capped at 128 up.

 

[Brian Mansure]

I haven't received any other notification then when Comcast@Home sent out the first e-mail weeks ago.

If there has been a change to my service then it has been transparent to me.

Keeping my fingers crossed.

 

[Basi Nanda]

The transition has been going badly for me. The darned CD that they sent doen not work on Windows NT. So I had to do the configuration manually. Now I am not able to connect to the proxy server. I have to set my browser to have "direct connection to the internet".

Since I transitioned, I have not been able to connect to DVDTalk. I wonder what's the deal with that.

The new pop & smtp servers do not work, but I am able to connect to the @home smtp & pop3 servers. Usenet is working fine.

Speed totally sucks.

 

[JasonD]

I have an update: My connection has been down for 15+ hours. The recorded message says that the transistion in Northern NJ will only be temporary. I can pull email from the @home server but nothing from the comcast.net I have an IP address and I can also ping the gateway IP. Something's wrong on their end and I hope this is fixed before the weekend :frowning:

 

[Jack Gilvey]

Speed still sucks here. I haven't been down, but whenever I open an IE window, it hangs for at least 30 seconds on "Finding Proxy Server".

 

[JasonD]

Jack, after the 30 seconds does your page load up or does it show an error message? By the way I am posting this and other internet activity from work. I tried phoning Comcast this morning to look for answers regarding the outage but no luck. They say, "All circuts are busy."

 

[Jack Gilvey]

Jason,

Yeah, the page does eventually come up, but it can take up to a minute or so.

I'm really hoping the speed issues are due to the newness of it all. I'm getting about 1/3 to 1/4 of my previous download at this point, and about 1/10 my previous upload. All the crap Comcast sent me on the change-over specifically states that my speed will not be affected. I get to pay another $5/mo. for much slower service? Yay.

I didn't even bother trying to call "support", I'll give it a few days since it's at least working for me.

 

[DougRuss]

Jason,
Here's a Forum that has alot Comcast user on it, may be helpful?
Speed Guide

 

[Basi Nanda]

The FAQ also mentions that newsgroups will no longer be available. Are they talking about usenet? If so, I am switching to DSL. At the moment, @home news server is still available.

On Friday morning, the proxy, smtp & pop3 servers in Northern NJ are still down.

 

[JasonD]

Hey Basi, thanks for the update. And whoever posted the forum link, thanks as well! I can't wait to leave work today and tackle this problem. Comcast tech support apperently told one person that the problem is XP and to "roll back" to @home which for me didn't work 2 days ago, hence the update with the mailed-in disc. I've been trying several tech support numbers but they are too busy to pick up.

 

[Dennis Reno]

I have yet to receive my "transition packet" (BTW, does it include a condom 'cause it sounds like we are all getting screwed!) so I called the number listed on the Comcast site. After holding for 40 minutes I was informed that I had to call a different number regarding my issue! AAAARRRRRGGGGHHHHH! Why the hell don't they post that on the site????

 

[Jack Gilvey]

I was just down completely for about 3 hours. Yeehaa.

 

[Basi Nanda]

JasonD, is your internet access up yet? The darned proxy is not alive yet. I live in the same area as you. You can still surf the internet by setting your browser to have "direct connection to the internet". This is the setting I am using to post this message now. The problem with this setting is that a lot of websites such as DVDTalk are off limits.

There used to be some very good DSL deals floating around. Are there any good deals right now? I am dying to get off this lousy comcast network. Even AOL looks attractive right now compared to the Comcast network.

Jason,

Here's a Forum that has alot Comcast user on it, may be helpful?

Speed Guide

The Comcast network does not allow me to access that website.

 

[Graeme Clark]

I feel sorry for you guys.