Former @Home users, how bad is the new Comcast "High Speed Internet" service???

Discussion in 'Archived Threads 2001-2004' started by Dennis Reno, Dec 26, 2001.

  1. Dennis Reno

    Dennis Reno Supporting Actor

    Joined:
    Jun 30, 1997
    Messages:
    862
    Likes Received:
    0
    Trophy Points:
    0
    From what I heard recently the @Home replacement offered by Comcast is slower than a 56k dialup. Anyone currently using it? If so, how would you compare it to what was previously available?

    I've noticed that Comcast.com is extremely slow now. I wonder if that is related...
     
  2. John Nielsen

    John Nielsen Stunt Coordinator

    Joined:
    May 11, 2001
    Messages:
    63
    Likes Received:
    0
    Trophy Points:
    0
    I have comcast digital cable, but havnt been converted over from the @home network yet. I did get a letter in the mail on friday saying that they have to come out and replace my current modem. Guess I'll find out then.
     
  3. Dennis Reno

    Dennis Reno Supporting Actor

    Joined:
    Jun 30, 1997
    Messages:
    862
    Likes Received:
    0
    Trophy Points:
    0
    Hmmm, I wonder why I haven't received any notification yet? I hope I don't wake up one day to find my connection has been snuffed!

    BTW, I am heading over to Mom's house this weekend to perform the change. She received notification from Comcast that she has to change over by Saturday. I will post a message concerning speed after I finish up. With what I've heard/read my expectations are very low.
     
  4. Jim_F

    Jim_F Screenwriter

    Joined:
    May 15, 2000
    Messages:
    1,077
    Likes Received:
    0
    Trophy Points:
    0
    Comcast took over for MediaOne/RR here.

    For me, it ranges from blazing fast to stalled. Usually the pauses are brief, other times they get annoying.

    The performance is unchanged since the takeover of MediaOne/RR

    I can download a 100 meg file in about 45 minutes, if the host cooperates, so all things considered, its a far cry from dialup (most of the time)
     
  5. JasonD

    JasonD Agent

    Joined:
    Mar 29, 2000
    Messages:
    47
    Likes Received:
    0
    Trophy Points:
    0
    I just updated my credentials in regards to @home and so far things look okay. My firewall was preventing the upgrade from proceeding so I recommend that if you are running Norton Firewall, turn the damn thing off. It alerts you about a vbs script which is part of the upgrade process.
    I checked my speed and it's slightly higher (for now). Go to http://www.dslreports.com/ and you can run a free speed checker. I ranked at 1.8 mb/s download time but my upload was only 678K.
     
  6. Chad Isaacs

    Chad Isaacs Supporting Actor

    Joined:
    Feb 20, 2000
    Messages:
    757
    Likes Received:
    0
    Trophy Points:
    0
    A bit off topic,but are there any of the new cable/dsl modems where you do not need a land phone line?I rarely use my home phone for anything but the internet and I have a cell phone I use so I see no need to keep both, I perfer my cell as I make alot of long distance calls so I would like to drop my home phone service in may when my free year of ao(hel)l expires.
     
  7. Brian Mansure

    Brian Mansure Second Unit

    Joined:
    Mar 15, 2000
    Messages:
    460
    Likes Received:
    0
    Trophy Points:
    0
    I haven't received any other notification then when [email protected] sent out the first e-mail weeks ago.

    If there has been a change to my service then it has been transparent to me.

    Keeping my fingers crossed.
     
  8. Basi Nanda

    Basi Nanda Stunt Coordinator

    Joined:
    Dec 30, 2000
    Messages:
    82
    Likes Received:
    0
    Trophy Points:
    0
    The transition has been going badly for me. The darned CD that they sent doen not work on Windows NT. So I had to do the configuration manually. Now I am not able to connect to the proxy server. I have to set my browser to have "direct connection to the internet".

    Since I transitioned, I have not been able to connect to DVDTalk. I wonder what's the deal with that.

    The new pop & smtp servers do not work, but I am able to connect to the @home smtp & pop3 servers. Usenet is working fine.

    Speed totally sucks.
     
  9. JasonD

    JasonD Agent

    Joined:
    Mar 29, 2000
    Messages:
    47
    Likes Received:
    0
    Trophy Points:
    0
    I have an update: My connection has been down for 15+ hours. The recorded message says that the transistion in Northern NJ will only be temporary. I can pull email from the @home server but nothing from the comcast.net I have an IP address and I can also ping the gateway IP. Something's wrong on their end and I hope this is fixed before the weekend [​IMG]
     
  10. JasonD

    JasonD Agent

    Joined:
    Mar 29, 2000
    Messages:
    47
    Likes Received:
    0
    Trophy Points:
    0
    Jack, after the 30 seconds does your page load up or does it show an error message? By the way I am posting this and other internet activity from work. I tried phoning Comcast this morning to look for answers regarding the outage but no luck. They say, "All circuts are busy."
     
  11. Jack Gilvey

    Jack Gilvey Producer

    Joined:
    Mar 13, 1999
    Messages:
    4,948
    Likes Received:
    0
    Trophy Points:
    0
    Jason,

    Yeah, the page does eventually come up, but it can take up to a minute or so.

    I'm really hoping the speed issues are due to the newness of it all. I'm getting about 1/3 to 1/4 of my previous download at this point, and about 1/10 my previous upload. All the crap Comcast sent me on the change-over specifically states that my speed will not be affected. I get to pay another $5/mo. for much slower service? Yay.

    I didn't even bother trying to call "support", I'll give it a few days since it's at least working for me.
     
  12. DougRuss

    DougRuss Stunt Coordinator

    Joined:
    Oct 3, 2001
    Messages:
    195
    Likes Received:
    0
    Trophy Points:
    0
    Jason,
    Here's a Forum that has alot Comcast user on it, may be helpful?
    Speed Guide
     
  13. Basi Nanda

    Basi Nanda Stunt Coordinator

    Joined:
    Dec 30, 2000
    Messages:
    82
    Likes Received:
    0
    Trophy Points:
    0
    The FAQ also mentions that newsgroups will no longer be available. Are they talking about usenet? If so, I am switching to DSL. At the moment, @home news server is still available.

    On Friday morning, the proxy, smtp & pop3 servers in Northern NJ are still down.
     
  14. JasonD

    JasonD Agent

    Joined:
    Mar 29, 2000
    Messages:
    47
    Likes Received:
    0
    Trophy Points:
    0
    Hey Basi, thanks for the update. And whoever posted the forum link, thanks as well! I can't wait to leave work today and tackle this problem. Comcast tech support apperently told one person that the problem is XP and to "roll back" to @home which for me didn't work 2 days ago, hence the update with the mailed-in disc. I've been trying several tech support numbers but they are too busy to pick up.
     
  15. Dennis Reno

    Dennis Reno Supporting Actor

    Joined:
    Jun 30, 1997
    Messages:
    862
    Likes Received:
    0
    Trophy Points:
    0
    I have yet to receive my "transition packet" (BTW, does it include a condom 'cause it sounds like we are all getting screwed!) so I called the number listed on the Comcast site. After holding for 40 minutes I was informed that I had to call a different number regarding my issue! AAAARRRRRGGGGHHHHH! Why the hell don't they post that on the site????
     
  16. Basi Nanda

    Basi Nanda Stunt Coordinator

    Joined:
    Dec 30, 2000
    Messages:
    82
    Likes Received:
    0
    Trophy Points:
    0
    JasonD, is your internet access up yet? The darned proxy is not alive yet. I live in the same area as you. You can still surf the internet by setting your browser to have "direct connection to the internet". This is the setting I am using to post this message now. The problem with this setting is that a lot of websites such as DVDTalk are off limits.

    There used to be some very good DSL deals floating around. Are there any good deals right now? I am dying to get off this lousy comcast network. Even AOL looks attractive right now compared to the Comcast network.

     
  17. Graeme Clark

    Graeme Clark Cinematographer

    Joined:
    Jan 5, 2000
    Messages:
    2,180
    Likes Received:
    0
    Trophy Points:
    0
    I feel sorry for you guys.
     

Share This Page