>>> Direct from Universal Home Video: How to exchange your DTS Jurassic Park

Discussion in 'DVD' started by Ronald Epstein, Aug 16, 2001.

  1. Ronald Epstein

    Ronald Epstein Founder
    Owner

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    I haven't been able to read the news sites
    as of late.
    Perhaps this information has been posted there
    previously.
    Our contact at UHV has sent me this statement
    asking us to post it for all of you....

    Some listeners have noticed that the initial release of the Jurassic Park-DTS DVD differs in bass level from other home-video versions. While every effort is made to maintain accuracy and consistency across various releases, source and process issues sometimes lead to differences which are noticeable in direct comparisons.
    Universal Studios Home Video strives to ensure customer satisfaction, and accordingly has implemented a running change for this title, using the original master soundtrack. The earlier production run can be identified by the code number D2R1 on the inside hub. The newer, current version can be identified by the code D2R2 and will contain a red technical grid on the back of the packaging as part of the running change.
    Consumers who have purchased the "D2R1" discs will have the option of making an exchange. Please send in the disc only (without packaging), along with name, address and telephone number, to: Universal Studios Home Video, PO Box 224468, Dallas TX 75260 or Universal Studios Home Video, 8801 Autobahn Drive, Dallas, TX 75237.
    Please note: This offer for exchange applies only to the DTS version of Jurassic Park.
     
  2. HenrikTull

    HenrikTull Second Unit

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    Is this offer also availeable to the non-American residents?
     
  3. DaViD Boulet

    DaViD Boulet Lead Actor

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    Ok, so when it says to send the "disk only" and not the packaging...that means just the DVD itself? What does one use to ship a single DVD to keep it safe?
    -dave
     
  4. Matt Wooten

    Matt Wooten Second Unit

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    if it was me i'd send the dvd in a regular jewel case and send it in a paded envelope. shipping is like three dollars for one of those.
     
  5. Shane Martin

    Shane Martin Producer

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    Why not send it in the Disc case that AOL provides?
    Just a thought.
     
  6. MichaelPe

    MichaelPe Screenwriter

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  7. mark_d

    mark_d Second Unit

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  8. Tim H

    Tim H Stunt Coordinator

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    I just sent mine in a padded envelope by itself. I don't think they're concerned with getting it "intact", but just as a way to prove that you bought the original.
     
  9. DaViD Boulet

    DaViD Boulet Lead Actor

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    It's been ages since I sent my disc and still nothing. Does anyone have that phone # that was on the digitalbits website so I can call and see what's up?

    thanks!

    -dave
     
  10. Patrick_J

    Patrick_J Agent

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    So will I be getting more bass or less bass from R2D2... ehm, d2r2?

    -pjc
     
  11. DanR

    DanR Supporting Actor

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    Patrick,

    Actually, you'll be getting en entirely different master, not just more bass.

    Regards,

    Dan
     
  12. Scott Moy

    Scott Moy Auditioning

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    So has anyone actually recieved the new disc after sending in their old one? if this works, i wanna get my corrected version, too.
     
  13. Dmitry

    Dmitry Supporting Actor

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    I sent mine in and received the replacement long ago. They send it back in a jewel case regardless of whether you send it in a case or not, so if you want to save on shipping, send the disc alone.
     
  14. NickSo

    NickSo Producer

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    Aww damn... I bought the DD version of the disc when there wasnt the new DTS disc... ahwell...
     
  15. Bolivar G

    Bolivar G Second Unit

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    Dangit!! I bought this DVD like 3-4 months ago and still got a bad copy. I just discovered I had a bad copy from my pokings around here doing search on DTS. My disc has PEMC-D2R1 on it.

    Is there a Number to universal I can call?? I emailed them 2 days ago and gotten no responce. I wonder if they will still exchange the dsic for me??
     
  16. Scott Simonian

    Scott Simonian Screenwriter

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    Yeah, I procrastinated and never got my original JP DTS swapped. Can I still get the new one as well?
     
  17. BrentJ

    BrentJ Second Unit

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    Where exactly can you find the code? I can't find the code anywhere. thanks
     
  18. Jose Q

    Jose Q Stunt Coordinator

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    On the actual disc itself on the side with the artwork.

    The writing goes around the hole in the middle of the disc itself. It's a bit hard to read since it's on the silver part.
     
  19. BrentJ

    BrentJ Second Unit

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    Thanks![​IMG]
     
  20. BrentJ

    BrentJ Second Unit

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    Is it possible to not have either of those codes? I have looked everywhere on the disc. I have neither D2R1 nor D2R2 on the disc.
     

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