Martin Dew submitted a new blog post
Click and Collect gives ailing retailers a leg-up
Continue reading the Original Blog Post.
Click and Collect gives ailing retailers a leg-up
Continue reading the Original Blog Post.
I'm moving this thread/article to After Hours as I think this retailing issue goes beyond just HT accessories.
Over the holidays, I visited the Best Buy store I used to work at, and was amazed at how they had changed their pick-up procedure. The store was part of a pilot program that had a larger and more dedicated area for in-store pick-up, located away from customer service. A friend had me pick-up an order for them, and it was faster and easier than it was when I was working there just over a year before (the employee was "new" in that he didn't recognize me, so it was definitely the layout and procedure).I've used Best Buy frequently. They've significantly stepped up their game there and offer, IMHO, the best experience in town. Special parking spots close to the door, pickup area right inside the door, and I've done it enough that they recognize me and have my order at the register as I step up.