I need to upgrade my Adobe Acrobat. Right now I've got version 5 upgrade sitting on top of version 3. Neither qualify me for an upgrade to version 9. I spent a couple of hours poking around on the web today and found out there's 3 levels of software store. Place like Amazon and NewEgg price Acrobat 9 close to list price. Some places like VioSoftware sell Acrobat 9 Std. in retail box for about $172. Some other places like Captainsoft sell Acrobat 9 Pro. ostensibly in retail form for about $130. VioSoftware appears to be a real retailer. They have ratings on various retail bots and give out a real address and phone number. Places in the lower tier, such as ZTech Software, do things like they don't give out a real address and claim that their phones are "temporarily out of service". But when you Google "(retailstorename) scam" you get tons of complaints about the low-tier stores. Some stores claim to sell full retail box stuff but instead send you a bare OEM disc or one licensed for "student/academic use only". Funny how not posting a physical address and phone number tends to track with customer problems. So where would you shop? What's a cheap store that's for real?