I ordered the deluxe limited collector's edition Studio Ghibli box set from Play-Asia about a week ago and it arrived the other day, while packaged with much care and effort, the box was unfortunately significantly damaged and it's obvious that this occured prior to shipping. I have just emailed Play-Asia explaining the situation and informing them politely that I expect to be compensated with a replacement set in return, however there is a bit of a problem... Upon delivery of this box-set, I was made liable to $40 CAN in custom fees!! I accepted these charges as I understand that these are provincial government related and have nothing to do with the company, but I will not accept the responsibility of these costs a second time to have another set reshipped! I am waiting to hear what Play-Asia intends to do in order to accomodate me in this regard, but I'm curious if anyone else has ever encountered a similar situation when ordering from this company or simply importing a large ammount DVD's from outside of the country before, and if so, how was it dealt? Having to return DVD's is so frustrating, this is like the third time past month (all from different e-tailers)! I guess I'll have to wait to hear from Play-Asia, however if anyone else has been in this situation, please let me know!