My sealed, *brand-new* copy of Swingers CE has a troublesome scratch. What can I do?

Discussion in 'Archived Threads 2001-2004' started by Paul_D, Oct 12, 2002.

  1. Paul_D

    Paul_D Cinematographer

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    I bought it from DVDEmpire. The scratch causes pixelisation, break-up and the player to stop momentarily at around 35 minutes. The scratch was definitely not caused by me. I took it out of the packet and put it straight into the player. How the hell did a damages disc get packaged and sent out?

    I've sent DVDEmpire an email. What are my chances that they'll exchange the disc?
     
  2. Dan Brecher

    Dan Brecher Producer

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    It's possible they may offer a return, I've known some retailers to do it (not at my request personally, but I know others who have had luck under the same kind of circumstances)...

    If you're requesting a straight exchange for another copy then you may have more of a chance, and they may simply request you return your current copy + invoice before they send you a replacement.

    Good luck,

    Dan
     
  3. Christian Preischl

    Christian Preischl Screenwriter

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    Real Name:
    Christian Preischl
    Hi,
     
  4. Brian E

    Brian E Screenwriter

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  5. Matt Giggey

    Matt Giggey Stunt Coordinator

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  6. Paul_D

    Paul_D Cinematographer

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    Well, they sent me a replacement disc. Thanks for the repsonses guys! [​IMG]
     
  7. Dan Brecher

    Dan Brecher Producer

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    Great stuff, Paul! I STILL need to get this disc.

    Dan
     

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