Christ Reynolds
Senior HTF Member
- Joined
- May 6, 2002
- Messages
- 3,597
- Real Name
- CJ
ok i just got off the phone with the customer service lady, and i'm here to ask my fellow htf'ers what to do. a major retail store is giving me the runaround about a camera i bought there (with the service plan) and had repaired. the camera went dead on july 4, and i turned it in to be fixed on july 10. they said expect it back within 2 to 3 weeks, which was fine. after about 6 weeks, i call them back and they say it was sent out to the repair shop, and we dont know which one, blah blah blah. i call the corporate office, and that didnt help at all.
anyway, i get my camera back last night (tomorrow would make 12 weeks after i turned it in), and it has a new problem. before it wouldnt power up, but now the retractable lens is caught on the lens cover that hides within the camera, so the lens is stuck. i call their corporate office again (may i add that through this entire ordeal, nobody has ever called me to tell me what was going on, i made every call), and the lady calls the store that i turned it in to while i am on hold, the store said that i have to bring it back to them. if they authorize the no-lemon policy, then i get a new camera, or credit towards a new one. if they dont authorize it, they said i have to send it out again to be fixed, who knows how long that will take.
so if you are still reading, my question is: what can i do about being dicked around? the lady i just talked to admitted that they lost my camera for about two months. if you want my honest opinion, i think the actual camera i brought there is still lost, and the extra time was to find me a new camera of the same model. i think this because my camera had a few scratches and dings, but the one i got yesterday is in pristine condition. so is there anything i can do? it may not be the biggest injustice that has ever happened, but i'm fuming. if they say i have to turn the camera in to be serviced again, i dont think i will do that, i'd rather call the better business bureau. not that i'm the type that makes calls just to start trouble, but i think i have a valid reason to be mad. i've had enough of half-hearted apologies. someone please help! and thanks for reading.
CJ
anyway, i get my camera back last night (tomorrow would make 12 weeks after i turned it in), and it has a new problem. before it wouldnt power up, but now the retractable lens is caught on the lens cover that hides within the camera, so the lens is stuck. i call their corporate office again (may i add that through this entire ordeal, nobody has ever called me to tell me what was going on, i made every call), and the lady calls the store that i turned it in to while i am on hold, the store said that i have to bring it back to them. if they authorize the no-lemon policy, then i get a new camera, or credit towards a new one. if they dont authorize it, they said i have to send it out again to be fixed, who knows how long that will take.
so if you are still reading, my question is: what can i do about being dicked around? the lady i just talked to admitted that they lost my camera for about two months. if you want my honest opinion, i think the actual camera i brought there is still lost, and the extra time was to find me a new camera of the same model. i think this because my camera had a few scratches and dings, but the one i got yesterday is in pristine condition. so is there anything i can do? it may not be the biggest injustice that has ever happened, but i'm fuming. if they say i have to turn the camera in to be serviced again, i dont think i will do that, i'd rather call the better business bureau. not that i'm the type that makes calls just to start trouble, but i think i have a valid reason to be mad. i've had enough of half-hearted apologies. someone please help! and thanks for reading.
CJ