Jeff_Mims
Auditioning
- Joined
- Sep 2, 2002
- Messages
- 14
I'm looking for a new source for DVDs. My soon to be former, retailer made an error and sent me duplicate orders. (3 DVDs in each order..in separate shipments). Ok, a mistake..no big deal. So I send back one order, unopened, and they promise to give me a refund, but not for my return shipping. What's more is I had made a preorder the same day, and it was also duplicated. I notified them of this two days before they shipped it out..now I have another duplicate order. (only 1 DVD this time). I feel like I should not have to pay for return shipping, as this is the fault of the dealer. There is no dispute, they admit this was their error. I don't know how to return discs for credit, other than paying for shipping.
That I've been a loyal customer for years (pre-DVD) seems to make no difference. They would rather lose a customer, to save a few bucks. The kicker is, if I were returning a defective DVD, they would send me a postage paid return label.
I'd like to know some favorites here.
Thank you
-Jeff Mims
That I've been a loyal customer for years (pre-DVD) seems to make no difference. They would rather lose a customer, to save a few bucks. The kicker is, if I were returning a defective DVD, they would send me a postage paid return label.
I'd like to know some favorites here.
Thank you
-Jeff Mims