I wanted to import a copy of the Canadian-exclusive Smallville DVD. I'd preordered it. When it didn't ship by the day after release, I got suspicious. I checked the page and it was listed out of stock. No worries, I thought, I'll just cancel my order and order from another online retailer. Unfortuneately, unlike US relailers like Amazon.com, you can't immediately cancel your order. You have to "request cancel" and pray it makes it through before they get around it shipping it God knows how many days after release date. Not only does this prevent me from managing my finances, it also chains me down to their service. A very bad policy, which I hope will be remedyied before I order another Canadian DVD... because if not, they're not getting my business.